Deskside IT Support Engineer — German Proficiency

Teceze

Biel

In loco

CHF 75.000 - 110.000

Tempo pieno

38 ore fa

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Descrizione del lavoro

Teceze is seeking an experienced Deskside Support Engineer for an onsite IT support role in Switzerland. You will provide both onsite and remote support to end users, troubleshoot Windows OS, Microsoft 365, and devices, and perform IMACD activities with a focus on customer satisfaction.

Strong knowledge of Windows OS, Microsoft 365, and ServiceNow is required, along with German language proficiency. You will coordinate with multiple teams and ensure SLAs are met in a fast-paced environment.

Competenze

Experience in Deskside/Desktop/EUC support.
Hands-on hardware, software and network troubleshooting.
Knowledge of IMACD activities and IT asset management.

Mansioni

Provide onsite and remote IT support to end users in Switzerland.
Troubleshoot Windows OS, Microsoft 365, desktops, laptops, printers and peripherals.
Install, configure and replace end-user devices; perform IMACD activities.
Manage incidents and service requests via ITSM tools such as ServiceNow.
Ensure ticket resolution within SLAs; escalate complex issues to L2/L3.
Maintain IT asset inventories and coordinate with other teams and vendors.
Deliver professional, customer-focused IT support.