German-speaking Customer Support Agent in Sofia, Bulgaria

Next Job Abroad; Zürich; On-site; CHF 19,000 - 29,000; Full time

Benefits offered by this job

Relocation support

Fully paid training

Private health insurance

50+ employee benefits and perks

International environment

Job summary

Next Job Abroad seeks a German-speaking Customer Support Agent to join an international team in Sofia. You will handle customer inquiries across phone, email and chat, delivering friendly and efficient service while aligning with company guidelines.

Fluency in German and English is required along with strong communication skills. No prior experience is needed as full training and relocation support are provided, with long-term career opportunities in a global environment.

Qualifications

• Fluency in German and English.
• Strong communication and interpersonal skills.
• Customer-focused and helpful attitude.
• Good listening and problem-solving abilities.
• Ability to work independently and in a team.
• Willingness to learn and adapt to new processes.
• Positive, calm approach with customers.

Responsibilities

• Support customers and assist them with questions and requests.
• Communicate with customers via phone, email, and chat.
• Provide friendly, professional, and efficient service.
• Understand customer needs and find best solutions.

Skills

German

English

Communication

Teamwork

Job description

Ready for your next chapter in Sofia?

Sofia combines city life with a relaxed lifestyle. Enjoy a coffee downtown in the morning and head to the mountains after work. The city offers affordable living, great food, and a mix of warm summers and snowy winters.

And with a flat 10% income tax, you get to keep more of what you earn.

Join our client's team as a German-speaking Customer Support Agent and become part of an international customer service team supporting one of the world's leading global brands.

What You’ll Do

• Support customers and assist them with their questions and requests
• Communicate with customers via phone, email and chat
• Provide friendly, professional and efficient customer service
• Understand customer needs and find the best possible solutions
• Follow internal processes and guidelines when handling customer requests
• Make sure customers receive a positive experience throughout their interaction
• Work closely with your team and share information and feedback
• Take part in training to continuously improve your knowledge and customer service skills

What You’ll Need

• Fluency in German and English
• Good communication and interpersonal skills
• A customer-focused and helpful attitude
• Good listening and problem-solving skills
• Ability to work independently as well as part of a team
• Willingness to learn and adapt to new processes
• A positive attitude and a calm approach when dealing with customers

No previous Customer Support experience is required! Full training will be provided to help you get started and feel confident in your role.

What's in It for You?

• Relocation support - including travel costs, hotel accommodation, rental assistance and help finding long-term housing
• Fully paid training
• Stable employment and long-term career opportunities
• Attractive salary package
• Private health insurance
• 50+ employee benefits and perks
• International and supportive working environment

At our client's company, you'll be joining an international team where people, development and a positive work environment are important.

If you're looking for an opportunity to work abroad, gain international experience and start a new chapter in Sofia, we'd love to hear from you!