German-Speaking Remote Support Specialist (Greece)

Cross Border Talents; Zürich; Remote; CHF 12,000 - 14,000; Full time

Benefits offered by this job

Relocation package

Remote work in Greece

Performance bonus

Job summary

Cross Border Talents is seeking a German-speaking customer support specialist to join an international team working remotely from Greece. You will handle inquiries by phone, email, and chat, addressing product questions and account needs while coordinating with internal teams to resolve issues.

A flexible rotating shift schedule applies. Requirements include German at C1/C2 and English at least B2, plus strong communication and problem-solving skills.

Qualifications

• German proficiency at C1 or C2 level.
• English proficiency at B2 level or above for training and internal communication.
• Clear communication and strong problem-solving skills.
• Availability to work rotating shifts.
• Ability to be based in Greece by your start date and work remotely from within Greece.

Responsibilities

• Respond to customer inquiries in German by phone, email, and chat.
• Help customers with product and service questions, orders, and account requests.
• Resolve complaints and work with internal teams when an issue needs further support.
• Record customer interactions in the CRM system and follow service and quality standards.

Skills

German proficiency

English proficiency

Communication skills

Problem solving

Rotating shifts

Remote in Greece

Tools

CRM

Job description

Cross Border Talents is seeking a German-speaking customer support specialist to join an international team working remotely from Greece. You will handle inquiries by phone, email, and chat, addressing product questions and account needs while coordinating with internal teams to resolve issues.

A flexible rotating shift schedule applies. Requirements include German at C1/C2 and English at least B2, plus strong communication and problem-solving skills.