Front Office Employee (80-100%) - Basel

Jobup; Basel; Vor Ort; CHF 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Discounted staff meals

Opportunities for further training

Zusammenfassung

Hotel ODELYA in Basel invites a Front Office Employee to join our sustainable, warmly staffed team. You will welcome guests, manage check-in/check-out and ensure a smooth front-desk experience from first contact to departure.

We value hospitality training, at least two years at reception in upscale settings, and fluency in German and English. Protel knowledge and MS Office help you handle daily tasks confidently in a city hotel with green surroundings.

Qualifikationen

• Completed vocational training in hospitality or tourism.
• At least 2 years of professional experience at reception, ideally in city hotels or upscale hospitality.
• Strong guest orientation, high social competence and a polished, confident appearance.
• Organisational skills and personal responsibility – you keep an overview even in hectic moments.

Aufgaben

• Welcoming, attending to and bidding farewell to our guests with professionalism and natural friendliness
• Ensuring smooth operations at the front office including check-in/check-out
• Coordination with other departments such as housekeeping, service and technical support
• Supporting and taking on administrative tasks
• Co-responsibility for quality assurance in guest service
• Training and onboarding new team members
• Contributing ideas to further develop our service culture

Kenntnisse

Guest orientation

Interpersonal skills

Organizational skills

German & English

Ausbildung

Hospitality/Tourism Vocational Training

Tools

Protel

MS Office

Jobbeschreibung

Front Office Employee (80-100%) - Basel

Front Office Employee (80-100%)

Hotel ODELYA – Basel

Start: by arrangement

In the heart of Basel, surrounded by a green oasis, at Hotel ODELYA we combine tradition with sustainability, tranquillity with urban dynamism, and hospitality with genuine warmth. As part of our dedicated front office team, you will play a key role in providing our guests with a special, personal experience – from first contact to departure.

Your tasks – responsible & varied:

• Welcoming, attending to and bidding farewell to our guests with professionalism and natural friendliness
• Ensuring smooth operations at the front office including check-in/check-out
• Coordination with other departments such as housekeeping, service and technical support
• Supporting and taking on administrative tasks
• Co-responsibility for quality assurance in guest service
• Training and onboarding new team members
• Contributing ideas to further develop our service culture

Your profile – competent & warm-hearted:

• Completed vocational training in hospitality or tourism
• At least 2 years of professional experience at reception, ideally in city hotels or upscale hospitality
• Strong guest orientation, high social competence and a polished, confident appearance
• Organisational skills and personal responsibility – you keep an overview even in hectic moments
• Very good German and English skills, spoken and written (additional languages advantageous)
• Proficient use of hotel software (ideally Protel) and common MS Office applications

What we offer you – inspiring & fair:

• A responsible position in a sustainably managed hotel with clear values
• A motivated, professional team with an open communication culture
• Central location in Basel with good accessibility yet peaceful and green surroundings
• Discounted staff meals
• Opportunities for further training and development in a lively working environment

Hotel ODELYA – sustainable. personal. in the heart of Basel.