Fraud Officer

SmartRecruiters, Inc.; Gland; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

Swissquote is seeking a Fraud Officer to join the Middle Office – Anti-Fraud & Financial Crime Center. The role focuses on handling dispute requests, processing transactions in Visa/MasterCard platforms, and maintaining rigorous compliance with card scheme rules.

The successful candidate will have strong communication and organizational skills, with attention to detail and the ability to work under pressure in a fast-paced environment. Fluency in English and French is required.

Qualifikationen

• Minimum of 3 years’ experience in banking operations department.
• Knowledge of Visa and MasterCard dispute rules and regulations is highly preferred.
• Excellent communication skills, both written and verbal in English and French.
• Exceptional organizational skills and attention to detail.
• Strong analytical abilities.
• Capability to think out of the box.
• Able to work within a team.
• Able to manage stress and work with high volumes.

Aufgaben

• Communicate with internal customer support to resolve dispute requests.
• Process dispute related transactions in Visa and MasterCard platforms.
• Review card monitoring alerts to flag suspicious activity.
• Investigate and take action on alerts to ensure compliance.
• Resolve issues on behalf of cardholders in dispute processing.
• Respond to transaction-related requests and maintain investigation records.
• Develop knowledge of card scheme rules and regulations.
• Explore new approaches to improve fraud strategies.
• Continuously learn and improve product and job knowledge.

Kenntnisse

Communication

Analytical skills

Attention to detail

Teamwork

Tools

Visa dispute rules

MasterCard dispute rules

Jobbeschreibung

Building the bank of tomorrow takes more than skills.
It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.

We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to+500’000 clients, through our performant and secured digital platforms.

Our +1000 employees work in a flexible way, without dress code and in multicultural teams.
By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment.

We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.

Job Description

We are looking for a Fraud Officer to join our Middle Office – Anti-Fraud & Financial Crime Center team. The successful candidate will have excellent communication and organizational skills and an acute sense of attention to detail.

RESPONSIBILITIES

• Effectively communicate with our internal customer support team in order to resolve dispute requests.
• Process dispute related transactions in the respective internal and card scheme systems(Visa and MasterCard platforms).
• Review of card transaction monitoring alerts to flag or identify suspicious activity outside the normal pattern and activity.
• Investigate and take immediate action on alerts, notifications and reporting to always ensure compliance.
• Resolve issues on behalf of card holders in support of dispute resolution processing, compare alternative actions and decide on appropriate approach.
• Respond to requests in relation to transactions.
• Maintain all investigation records and case outcomes.
• Develop and maintain strong working knowledge of all relevant card scheme rules and regulations.
• Explore new ways that can help improve existing fraud strategies.
• Continuously learning and improving on product and job knowledge.

Qualifications

• Minimum of 3years’ experience in banking operations department.
• Knowledge of Visa and MasterCard dispute rules and regulations is highly preferred and will be considered a strong asset.
• Excellent communication skills, both written and verbal in English and French.
• Exceptional organizational skills and attention to detail.
• Strong analytical abilities.
• Capability to think out of the box.
• Able to work within a team.
• Able to manage stress and work with high volumes.

Additional Information

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