Fraud Analyst Officer

Swissquote Bank SA; Gland; Vor Ort; CHF 70.000 - 110.000; Vollzeit

Zusammenfassung

Myjob is seeking a dedicated Dispute Operations Specialist in Switzerland to manage dispute requests, transactions, and investigations across Visa/MasterCard platforms. The role focuses on compliance, risk monitoring, and timely resolution for cardholders.

The ideal candidate brings 3+ years in banking operations, excellent bilingual English-French communication, and strong analytical skills to work within a dynamic team and high-volume environment.

Qualifikationen

• Minimum of 3 years’ experience in a banking operations department.
• Knowledge of Visa and MasterCard dispute rules and regulations is highly preferred and will be considered a strong asset.
• Excellent communication skills, both written and verbal in English and French.
• Exceptional organizational skills and attention to detail.
• Strong analytical abilities.
• Capability to think out of the box.
• Able to work within a team.
• Able to manage stress and work with high volumes.

Aufgaben

• Effectively communicate with our internal customer support team in order to resolve dispute requests
• Process dispute related transactions in the respective internal and card scheme systems (Visa and MasterCard platforms)
• Review card transaction monitoring alerts to flag or identify suspicious activity outside the normal pattern and activity
• Investigate and take immediate action on alerts, notifications and reporting to always ensure compliance
• Resolve issues on behalf of card holders in support of dispute resolution processing, compare alternative actions and decide on an appropriate approach
• Respond to requests in relation to transactions
• Maintain all investigation records and case outcomes
• Develop and maintain strong working knowledge of all relevant card scheme rules and regulations
• Explore new ways that can help improve existing fraud strategies
• Continuously learn and improve on product and job knowledge

Kenntnisse

Dispute resolution

Visa/Mastercard rules

Bilingual English-French

Communication skills

Analytical abilities

Teamwork

Stress management

Tools

Visa/Mastercard platforms

Fraud monitoring systems

Jobbeschreibung

Responsibilities

• Effectively communicate with our internal customer support team in order to resolve dispute requests
• Process dispute related transactions in the respective internal and card scheme systems (Visa and MasterCard platforms)
• Review card transaction monitoring alerts to flag or identify suspicious activity outside the normal pattern and activity
• Investigate and take immediate action on alerts, notifications and reporting to always ensure compliance
• Resolve issues on behalf of card holders in support of dispute resolution processing, compare alternative actions and decide on an appropriate approach
• Respond to requests in relation to transactions
• Maintain all investigation records and case outcomes
• Develop and maintain strong working knowledge of all relevant card scheme rules and regulations
• Explore new ways that can help improve existing fraud strategies
• Continuously learn and improve on product and job knowledge

Qualifications

• Minimum of 3 years’ experience in a banking operations department
• Knowledge of Visa and MasterCard dispute rules and regulations is highly preferred and will be considered a strong asset
• Excellent communication skills, both written and verbal in English and French
• Exceptional organizational skills and attention to detail
• Strong analytical abilities
• Capability to think out of the box
• Able to work within a team
• Able to manage stress and work with high volumes