Fintech Integration Lead & Go-Live Support

Jobgether SRL; Schweiz; Remote; CHF 120,000 - 170,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Job summary

Lever, Inc. in Switzerland seeks an Integration Manager & Technical Support Specialist to own onboarding, configuration of payments, and API validation for successful production launches.

You will work at the intersection of merchant onboarding, payments integrations, and platform reliability in a fintech/crytpo environment. You will collaborate with international merchants and Engineering to resolve complex issues, use Postman, Grafana, and SQL to trace incidents, and ensure readiness prior to

Qualifications

• At least 1 year of experience in L2/L3 technical support or senior support roles in fintech/payments.
• Hands-on experience with system logs and monitoring tools to trace transaction errors.
• Understanding of client-server architecture, REST APIs, and JSON for troubleshooting.
• Proficiency with Postman to validate API requests and investigate responses.
• Strong analytical and problem-solving skills with root-cause analysis capability.
• Attention to detail managing configurations, access credentials, and production environments.
• Proactive, self-directed, able to learn quickly in a fast-evolving setting.
• Fluent Russian and English proficiency (B2/C1) for international communication.
• Ability to write concise incident reports and present technical findings clearly.
• Motivated to develop toward senior SRE, product, or engineering responsibilities.

Responsibilities

• Lead technical merchant onboarding by configuring integrations, routing, and payment methods.
• Manage API access and production environment configurations for readiness.
• Validate API requests and troubleshoot integration issues using Postman.
• Investigate transaction incidents by analyzing payloads, logs, and queries to identify root causes.
• Use Grafana and monitoring data to trace errors across systems.
• Replicate and isolate bugs to determine merchant vs platform origin.
• Provide escalations to Engineering with clear, actionable remediation steps.
• Support final verification and production readiness before merchant go-live.
• Communicate findings to international merchants and internal stakeholders clearly.
• Prepare incident reports and maintain documentation throughout troubleshooting.

Skills

L2/L3 technical support

Incident management

Analytical thinking

Cross-functional collaboration

Proactive ownership

Tools

Postman

Grafana

SQL

Job description

Lever, Inc. in Switzerland seeks an Integration Manager & Technical Support Specialist to own onboarding, configuration of payments, and API validation for successful production launches.

You will work at the intersection of merchant onboarding, payments integrations, and platform reliability in a fintech/crytpo environment. You will collaborate with international merchants and Engineering to resolve complex issues, use Postman, Grafana, and SQL to trace incidents, and ensure readiness prior to