Field Application Engineer

Distran; Zürich; On-site; CHF 120,000 - 160,000; Full time

Job summary

Distran in Zurich seeks a Field Application Engineer to ensure outstanding customer experience across deployment, commissioning, training, and after-sales support for portable and fixed ultrasound detection solutions.

You will work with Sales and Product Development, deliver on-site and remote training, support field tests, and provide technical consultancy to integrate systems into customer infrastructure. Fluency in English; travel approx. 30%.

Qualifications

• Master’s degree in Mechanical or Electrical Engineering, Electronics, Physics, Chemistry, or a related technical field. A PhD is a plus.
• Experience in a similar customer-facing technical role, particularly in technical support, customer training, commissioning, or field applications.
• Strong technical communication skills, both written and verbal, with the ability to explain complex technical concepts clearly to different audiences.
• Experience in developing and delivering technical training programs, including training content and materials.
• Good project management skills, with the ability to independently coordinate technical projects and multiple stakeholders.
• Strong organizational skills, able to manage multiple tasks, priorities, and deadlines.
• Strong analytical and problem-solving skills, with a hands-on approach to technical challenges.
• Customer-focused and service-oriented mindset, with strong interpersonal skills, emotional intelligence, and the ability to handle customer requests diplomatically and professionally.

Responsibilities

• Manage end-to-end customer projects for fixed detection systems, from initial technical assessment, sensor positioning, and system configuration to successful commissioning and customer training.
• Organize and deliver product training for customers, both on-site and remotely, across our portfolio of portable and fixed detection solutions, adapting the content and delivery to their specific technical requirements and applications.
• Provide high-quality technical support and troubleshooting for Distran's portable and fixed ultrasound detection solutions.
• Coordinate and conduct field tests, including customer validation campaigns and comparisons with alternative technologies.
• Provide technical consultancy on the installation, connectivity, and integration of fixed detection systems into customers' existing infrastructure.
• Support the Sales team with technical expertise during customer qualification, demonstrations, site surveys, and meetings with prospective customers, particularly for non-standard applications.
• Gather field and market insights from customer interactions and site visits, identifying opportunities for product improvements and new applications.
• Support product development by testing new products and features, providing structured feedback, and representing the customer's perspective throughout the development process.

Skills

Customer-facing technical role

Technical communication

Training program development

Project management

Organizational skills

Analytical problem-solving

Customer-focused mindset

Cross-functional collaboration

Willingness to travel

Education

Master’s degree in Engineering/Physics/Chemistry

PhD is a plus

Job description

As a Field Application Engineer based in Zurich, you will play a key role in ensuring an outstanding customer experience throughout the deployment and after-sales journey of Distran's portable and fixed ultrasound detection solutions. You will support customers through technical consultancy, project execution, commissioning, training, and troubleshooting, helping them maximize the value of our technologies.
Working closely with our Sales and Product Development teams, you will contribute to customer success, support new business opportunities, and provide valuable insights from the field to continuously improve our products and solutions.
In this role, you will:

• Manage end-to-end customer projects for fixed detection systems, from initial technical assessment, sensor positioning, and system configuration to successful commissioning and customer training.
• Organize and deliver product training for customers, both on-site and remotely, across our portfolio of portable and fixed detection solutions, adapting the content and delivery to their specific technical requirements and applications.
• Provide high-quality technical support and troubleshooting for Distran's portable and fixed ultrasound detection solutions.
• Coordinate and conduct field tests, including customer validation campaigns and comparisons with alternative technologies.
• Provide technical consultancy on the installation, connectivity, and integration of fixed detection systems into customers' existing infrastructure.
• Support the Sales team with technical expertise during customer qualification, demonstrations, site surveys, and meetings with prospective customers, particularly for non-standard applications.
• Gather field and market insights from customer interactions and site visits, identifying opportunities for product improvements and new applications.
• Support product development by testing new products and features, providing structured feedback, and representing the customer's perspective throughout the development process.

Your profile

• Master’s degree in Mechanical or Electrical Engineering, Electronics, Physics, Chemistry, or a related technical field. A PhD is a plus.
• Experience in a similar customer-facing technical role, particularly in technical support, customer training, commissioning, or field applications.
• Strong technical communication skills, both written and verbal, with the ability to explain complex technical concepts clearly to different audiences.
• Experience in developing and delivering technical training programs, including training content and materials.
• Good project management skills, with the ability to independently coordinate technical projects and multiple stakeholders.
• Strong organizational skills, able to manage multiple tasks, priorities, and deadlines.
• Strong analytical and problem-solving skills, with a hands-on approach to technical challenges.
• Customer-focused and service-oriented mindset, with strong interpersonal skills, emotional intelligence, and the ability to handle customer requests diplomatically and professionally.Ability to collaborate effectively across different teams, functions, and geographies.
• Experience with industrial instrumentation, automation, control systems, or industrial communication protocols is a plus.
• Previous technical or scientific publications are a plus.
• Fluency in English is required; French and German are a plus.
• Willing to travel internationally about 30% of the time.
• Valid driving licence.

What we offer

Bringing groundbreaking innovative technology to a market best-seller is a rewarding social and professional experience. This job is for you if you like to give meaning to your work and have a strong impact on a product, on a company and on your professional growth.

About us

Distran is a fast-growing, award-winning, Swiss high technology company producing an extraordinary product: a sensor that literally sees the sounds. Our unique product is used by major global players in Oil and Gas, Chemical, Power and even Space Exploration to detect gas leaks before they become dangerous to either humans or the environment. With strong growth in 35+ countries, our company continues to expand thanks to our amazing people passionate about innovation, climate change, and protecting the environment.