Field Applications Engineer – Ultrasound Solutions (Zurich)

Distran; Zürich; On-site; CHF 120,000 - 160,000; Full time

Job summary

Distran in Zurich seeks a Field Application Engineer to ensure outstanding customer experience across deployment, commissioning, training, and after-sales support for portable and fixed ultrasound detection solutions.

You will work with Sales and Product Development, deliver on-site and remote training, support field tests, and provide technical consultancy to integrate systems into customer infrastructure. Fluency in English; travel approx. 30%.

Qualifications

• Master’s degree in Mechanical or Electrical Engineering, Electronics, Physics, Chemistry, or a related technical field. A PhD is a plus.
• Experience in a similar customer-facing technical role, particularly in technical support, customer training, commissioning, or field applications.
• Strong technical communication skills, both written and verbal, with the ability to explain complex technical concepts clearly to different audiences.
• Experience in developing and delivering technical training programs, including training content and materials.
• Good project management skills, with the ability to independently coordinate technical projects and multiple stakeholders.
• Strong organizational skills, able to manage multiple tasks, priorities, and deadlines.
• Strong analytical and problem-solving skills, with a hands-on approach to technical challenges.
• Customer-focused and service-oriented mindset, with strong interpersonal skills, emotional intelligence, and the ability to handle customer requests diplomatically and professionally.

Responsibilities

• Manage end-to-end customer projects for fixed detection systems, from initial technical assessment, sensor positioning, and system configuration to successful commissioning and customer training.
• Organize and deliver product training for customers, both on-site and remotely, across our portfolio of portable and fixed detection solutions, adapting the content and delivery to their specific technical requirements and applications.
• Provide high-quality technical support and troubleshooting for Distran's portable and fixed ultrasound detection solutions.
• Coordinate and conduct field tests, including customer validation campaigns and comparisons with alternative technologies.
• Provide technical consultancy on the installation, connectivity, and integration of fixed detection systems into customers' existing infrastructure.
• Support the Sales team with technical expertise during customer qualification, demonstrations, site surveys, and meetings with prospective customers, particularly for non-standard applications.
• Gather field and market insights from customer interactions and site visits, identifying opportunities for product improvements and new applications.
• Support product development by testing new products and features, providing structured feedback, and representing the customer's perspective throughout the development process.

Skills

Customer-facing technical role

Technical communication

Training program development

Project management

Organizational skills

Analytical problem-solving

Customer-focused mindset

Cross-functional collaboration

Willingness to travel

Education

Master’s degree in Engineering/Physics/Chemistry

PhD is a plus

Job description

Distran in Zurich seeks a Field Application Engineer to ensure outstanding customer experience across deployment, commissioning, training, and after-sales support for portable and fixed ultrasound detection solutions.

You will work with Sales and Product Development, deliver on-site and remote training, support field tests, and provide technical consultancy to integrate systems into customer infrastructure. Fluency in English; travel approx. 30%.