Facilities Operations Lead — Data-Driven & Vendor Liaison

CBRE Group, Inc.; Lausanne; Hybrid; CHF 70,000 - 90,000; Full time

Job summary

CBRE Group, Inc. seeks a Facilities Associate to oversee team activities coordinating with clients, vendors, and contractors to ensure work orders are completed.

The role supports property managers with repairs and investment planning within facilities management. Responsibilities include handling escalations between landlords, tenants, and service providers, allocating work orders, reviewing reports, and ensuring compliance of proposals and paperwork.

Qualifications

• High School Diploma or GED with 3-4 years of job-related experience.
• Understanding of processes, procedures, systems within own job function.
• Ability to evaluate and communicate unusual/complex content concisely.
• Advanced knowledge of Microsoft Office (Word, Excel, Outlook).
• Organizational skills with an inquisitive mindset.
• Advanced math skills including percentages, discounts, and markups.

Responsibilities

• Point of contact for escalated communications between landlord, tenants, and service providers by ensuring all procedures, policies, and reporting formats are understood, and implemented.
• Allocate work orders and schedule repairs from requests.
• Review data from work order reports and create and present performance and progress status reports to management.
• Review all work orders, proposals, department files, and other paperwork submitted by vendors for accuracy and compliance.
• Check rooms and furniture to identify needs for repairs or renovations.
• Fix minor malfunctions in office equipment.
• Research new services and appliances to facilitate operations.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

Skills

Data analysis

Communication

Organizational skills

Analytical thinking

Advanced math skills

Education

High School Diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

CBRE Group, Inc. seeks a Facilities Associate to oversee team activities coordinating with clients, vendors, and contractors to ensure work orders are completed.

The role supports property managers with repairs and investment planning within facilities management. Responsibilities include handling escalations between landlords, tenants, and service providers, allocating work orders, reviewing reports, and ensuring compliance of proposals and paperwork.