Export Sales Administrator (ADV Export B2B) – Logistics & Customer Relations

Memo Paris; Genf; On-site; CHF 50,000 - 70,000; Full time

Job summary

Memo Paris in Geneva seeks an Export Sales Administration specialist to own B2B export orders from entry to delivery and invoicing. You will prepare all export documents, coordinate shipments with freight forwarders and warehouses, and ensure order follow-up, invoicing and payment monitoring.

As the key interface between international clients, logistics, finance and internal teams, you will support sales with onboarding, price lists, forecasts and reporting, while maintaining compliance with

Qualifications

• Degree in International Trade, Supply Chain, Business Administration or equivalent.
• 3–5 years of experience in Export Sales Administration, preferably in luxury, cosmetics or consumer goods.
• Fluent in English and French; additional languages a plus.

Responsibilities

• Manage B2B export orders from entry to delivery and invoicing.
• Prepare and control all export documentation (invoices, packing lists, certificates of origin, customs docs).
• Coordinate shipments with freight forwarders, logistics partners and warehouses.
• Ensure order follow-up, delivery tracking, invoicing and payment monitoring.
• Act as interface between international clients, logistics, finance and internal teams.
• Contribute to continuous improvement of ADV export processes and customer satisfaction.
• Plan and optimize shipments in line with Incoterms, lead times and costs.
• Monitor stock availability with warehouses and anticipate client needs.
• Handle logistics incidents and claims with carriers.

Skills

Export order management

Logistics coordination

Documentation handling

Incoterms knowledge

ERP systems

Advanced Excel

Client liaison

Education

Degree in International Trade or related

Tools

Microsoft Dynamics 365 Business Central

Job description

Main Responsibility – Export Sales Administration (core of the role)

This role is primarily focused on Export Sales Administration, which represents the core of the position.

• You manage B2B export orders from order entry to delivery and invoicing.
• You prepare and control all export documentation (commercial invoices, packing lists, certificates of origin, customs documents, etc.).
• You coordinate shipments with freight forwarders, logistics partners and warehouses.
• You ensure order follow-up, delivery tracking, invoicing and payment monitoring.
• You act as a key interface between international clients, logistics, finance and internal teams.
• You contribute to the continuous improvement of ADV export processes and customer satisfaction.

Logistics

• You plan and optimise shipments (air, sea, road) in line with Incoterms, lead times and costs.
• You ensure compliance with dangerous goods regulations for fragrances (IATA/ADR, UN1266) and with destination-specific requirements.
• You monitor stock availability with our warehouses and anticipate client needs.
• You manage logistics incidents (delays, damages, disputes) and claims with carriers.
• You keep logistics and order data accurate in our ERP (Microsoft Dynamics 365 Business Central).

Customer Relations

• You are the day-to-day contact for our distributors, retailers and travel retail partners.
• You give clients proactive, accurate information on order status, availability and lead times.
• You handle client requests and complaints with responsiveness and care, in line with the standards of a niche luxury brand.
• You support the sales team with client onboarding, price lists, order forecasts and reporting.

What We’re Looking For

• Degree in International Trade, Supply Chain, Business Administration or equivalent.
• At least [3–5] years of experience in Export Sales Administration, ideally in luxury, cosmetics, fragrance or consumer goods
• Interest in or first exposure to regulatory affairs is a plus.
• Strong organizational skills and attention to detail.
• Ability to manage priorities in an international environment.
• Fluent in English and French (written and spoken); additional languages are a plus.
• Comfortable working with documentation, processes and cross-functional teams.
• Strong command of Incoterms, export procedures, customs formalities and international payment terms.
• Experience with dangerous goods shipments and travel retail is a strong asset.
• Good knowledge of ERP systems; experience with Business Central is a plus. Advanced Excel skills.
• Rigorous, well organised and proactive. You can handle several priorities and deadlines at once.
• Strong client focus, interpersonal skills and team spirit.

WHY JOIN US

• A key ADV export role at the heart of international operations.
• An inspiring, international and entrepreneurial environment.

A company driven by creativity, excellence and responsibility.

Our group is an equal opportunity employer with a diverse, globally distributed workforce. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, nationality, age or any other characteristic protected by law and our values.

MEMO INTERNATIONAL: bringing beauty to the world, through a responsible and inspiring work environment.