EV Technical Support Engineer – On-Site & Remote

BYD Europe; Zug; On-site; CHF 70,000 - 90,000; Full time

Benefits offered by this job

Dynamic work environment

Growth opportunities

Competitive compensation

Job summary

BYD Europe Schweiz is seeking an on-site vehicle technician in Switzerland to provide on-site repair services and remote technical support for end customers. You will drive quality improvements by coordinating with R&D at headquarters and handling market issues escalated by customers, while also supporting Denza products during launches and events.

The role requires travel to customer sites, knowledge of mechanical and electrical systems, and a valid high-voltage certification.

Qualifications

• Solid knowledge of mechanical and electrical systems.
• Fluent in Dutch and English; Chinese language skills are a strong plus.
• Excellent communication skills with a strong problem-solving mindset.
• A strong team player with the ability to work independently on technical issues.
• Valid driving license and certification for high-voltage system operations.
• Willingness to travel frequently to provide on-site support.
• Prior experience in electric vehicle aftersales service is highly preferred.

Responsibilities

• Provide on-site vehicle repair service for end customer.
• Offer remote technical support end customer to solve the technical problem.
• Drive quality and R&D resources from headquarters to promptly respond to and address market issues escalated form customer.
• Use big data platforms for remote diagnostic analysis, to predict vehicle problems, offer technical solutions, and track real-time vehicle handling progress.
• Collect vehicle quality issues through multiple channels, push for improvements at the source, and validate the effectiveness of market solutions.
• Closely work together with Area Service Managers, AS Field Engineers and the entire technical and warranty team.
• Closely work together with the Denza department.
• Perform on site technical support during launch and other events where Denza products are being displayed.
• Ensure together with the Field Engineers that any software update or other quality related update is tested and verified prior to its release.

Skills

Mechanical & Electrical

Communication

Teamwork

High-voltage cert

Driving license

Travel flexibility

EV aftersales

Job description

BYD Europe Schweiz is seeking an on-site vehicle technician in Switzerland to provide on-site repair services and remote technical support for end customers. You will drive quality improvements by coordinating with R&D at headquarters and handling market issues escalated by customers, while also supporting Denza products during launches and events.

The role requires travel to customer sites, knowledge of mechanical and electrical systems, and a valid high-voltage certification.