Collection specialist - Swiss-German speaker

Michael Page (Switzerland); Genf; Vor Ort; CHF 60.000 - 80.000; Vollzeit

Zusammenfassung

Our Geneva-based client is seeking a Collection Specialist who speaks Swiss-German. You will contact customers with overdue payments, verify and update contact details, and support processes ahead of outsourcing to a collection agency.

Key tasks include maintaining an Excel log of actions, guiding customers towards payment plans, and advising on best practices for difficult accounts while collaborating with management on escalation options.

Qualifikationen

• Customer friendly and able to interact by phone in Swiss-German.
• Experience dealing with subscriptions or retail customers.
• Agile and quick to learn new processes.
• General knowledge of credit collection and basic bookkeeping.

Aufgaben

• Call customers with overdue payments and verify/update contact information.
• Resend unpaid invoices and confirm resolution with customers.
• Escalate to management with options for gradual repayment or contract termination.
• Maintain an Excel spreadsheet listing actions taken.
• Provide feedback and develop scripts for future delinquent accounts.

Kenntnisse

Swiss-German speaker

Phone communication

Customer service

Agile learner

Credit collection knowledge

Tools

Excel

Jobbeschreibung

• 3-month contract
• Immediate start

About Our Client

Our client is a significant company based in Geneva.

Job Description

The Collection specialist - Swiss-German speaker will have the following responsibilities:

• Call all customers who have not made any payments for several months
• Correct any errors in contact information in the database and confirm with the customer that they will resolve the delinquency. Resend unpaid invoices so the customer can pay them
• In the most critical cases, work with management to evaluate options for gradual debt repayment versus terminating the contract and initiating legal action
• Maintain an Excel spreadsheet listing completed and ongoing actions
• Provide feedback with recommendations on the best way to handle "long-standing" delinquent accounts in the future, particularly by developing a communication script for client interactions (initial contact and follow-up exchanges, best calling strategy to reach clients) in preparation for the upcoming outsourcing of this activity to a collection agency

The Successful Applicant

The Collection specialist - Swiss-German speaker should bring the following background and experience:

• Customer friendly, Good commercial sense, easy to interact by phone with customers in Swiss-German
• Experience dealing with subscriptions or retail customers
• Agile and quick learner
• General knowledge of credit collection, bookkeeping requirements, and usage of excel.

What's on Offer

International company.