Digital Power Customer Support Engineer (CSE)

Connect44 UK Ltd; Bern; Vor Ort; CHF 90.000 - 130.000; Vollzeit

Zusammenfassung

Connect44 UK Ltd is seeking a Digital Power Customer Support Engineer (CSE) fluent in French and German to provide technical support and ensure an excellent customer experience. The role involves hands-on support for PV inverters, BESS, and related products, with occasional travel to client sites.

The ideal candidate has an engineering background, strong problem-solving skills, and is comfortable communicating with customers in English and German.

Qualifikationen

• Degree in Electrical Engineering, Power Electronics, Renewable Energy, or equivalent.
• Experience or strong interest in PV systems, inverters, BESS, or power electronics.
• Good understanding of electrical systems and basic networking/IT concepts.
• Strong analytical and problem-solving skills with structured troubleshooting.
• Excellent customer service and communication skills.
• Willingness to travel occasionally for onsite support.
• Fluent in English and German; French is a strong advantage.

Aufgaben

• Provide first-level technical support for photovoltaic inverters and battery energy storage systems.
• Analyze and troubleshoot issues remotely via phone, email, and online tools.
• Register and manage support cases in the ticketing system.
• Identify root causes and deliver solutions within service levels.
• Escalate complex issues to specialists and coordinate resolutions.
• Guide customers during commissioning and configuration.
• Document customer interactions and technical solutions accurately.
• Collaborate with engineering, service, and sales teams to resolve issues.
• Share knowledge to support continuous improvement.
• Occasionally travel to customer sites for troubleshooting and training.

Kenntnisse

Customer support

Electrical engineering

Power electronics

Renewable energy

Troubleshooting

Ausbildung

Electrical Engineering degree or equivalent

Tools

Ticketing system

Networking basics

Remote support tools

Jobbeschreibung

Connect44 is a company that truly values its employees and fosters a culture of collaboration and innovation.

Position Overview

We are seeking a customer-oriented Digital Power Customer Support Engineer (CSE) fluent in French and German to provide technical support and help deliver an excellent customer experience.

Available Positions: 1 position

Job type: Permanent

Job Ref. Number: CSE 07.08.26

Your Responsibilities

• Provide first-level technical support for photovoltaic inverters, battery energy storage systems, and related products.
• Analyze and troubleshoot technical issues remotely via phone, email, and online support tools.
• Register, prioritize, and manage support cases in the ticketing system.
• Identify root causes and deliver effective solutions within agreed service levels.
• Escalate complex technical issues to specialist teams when required and coordinate the resolution process.
• Guide customers and installers during commissioning, configuration, and troubleshooting.
• Maintain accurate documentation of customer interactions and technical solutions.
• Collaborate closely with internal engineering, service, and sales teams to ensure efficient issue resolution.
• Support continuous improvement by sharing technical knowledge and identifying recurring issues.
• Travel occasionally to customer sites for troubleshooting, commissioning support, or technical training.

Your Profile

• Degree in Electrical Engineering, Power Electronics, Renewable Energy, or a comparable technical qualification (HF/FH, Bachelor's degree, or equivalent apprenticeship with relevant experience).
• Experience or strong interest in photovoltaic systems, inverters, battery energy storage systems (BESS), or power electronics.
• Good understanding of electrical systems and basic networking/IT concepts.
• Strong analytical and problem-solving skills with a structured approach to troubleshooting.
• Excellent customer service and communication skills.
• Comfortable communicating with customers via phone and email in a professional manner.
• Ability to work independently while collaborating effectively within an international team.
• Willingness to travel occasionally for onsite technical support.
• Fluent in English and German. French is considered a strong advantage.

What's on Offer

• Join an international company at the forefront of the clean energy transition.
• Work with innovative technologies in the fast-growing renewable energy sector.
• Receive ongoing technical and professional development.
• Be part of a collaborative and multicultural working environment.
• Enjoy competitive compensation and attractive career development opportunities.