Digital Workplace Engineer - 3rd Level Support

Coopers Group; Lausanne; Remote; CHF 110.000 - 140.000; Vollzeit

Zusammenfassung

Coopers Group in Lausanne, Switzerland, seeks an IT professional to manage complex incidents and drive end-user computing initiatives across a multinational environment.

You will draft procedures, train Level 1/2 teams, perform root-cause analysis, and implement automated patches while ensuring security and user adoption.

Qualifikationen

• Bachelor's degree in computer science, computer engineering, information technology, or a related discipline.
• 5+ years of professional IT experience focusing on digital workplace or end-user computing in a multinational environment.
• Experience in business systems analysis and operational support.
• Strong knowledge of workplace processes, applications, and technologies including Entra ID, Active Directory, Autopilot, Intune, Unified Endpoint Management, endpoint security solutions such as Microsoft Defender, Virtual Desktop Infrastructure, and Microsoft 365.
• Good knowledge of the ITIL framework and service management principles.
• Self-driven, proactive and collaborative with a team-oriented mindset.
• Ability to work independently and in a team; meet deadlines in a dynamic environment.
• Excellent communication skills.
• Fluency in English; working knowledge of French or German is an advantage.

Aufgaben

• Handle complex incidents escalated from Level 1 and Level 2 Support, including large-scale crashes and OS malfunctions.
• Draft and maintain technical procedures and share knowledge with 1st & 2nd Level support teams (incl. deliver in-person and remote training to employees).
• Perform root cause analysis by reviewing logs, crash dumps, and related technical data to identify recurring issues and their underlying causes.
• Support continuous improvement by deploying automated patches through endpoint management tools and maintaining device compliance with security and hardening standards.
• Use scripting languages such as PowerShell to automate recurring administrative tasks and corrective actions.
• Understand business needs and support the collection and clarification of functional requirements.
• Create basic training materials, such as tip sheets and short recordings, to support user adoption of new tools and features.

Kenntnisse

Fluency in English

Excellent communication skills

ITIL knowledge

Ausbildung

Bachelor’s degree in computer science, computer engineering, information technology, or related discipline

Tools

Entra ID

Active Directory

Autopilot

Intune

Unified Endpoint Management

Microsoft Defender

Virtual Desktop Infrastructure

Microsoft 365

Jobbeschreibung

Your Responsibilities:

• Handling of complex incidents escalated from Level 1 and Level 2 Support, including largescale crashes and operatiing system malfunctions
• Draft and maintain technical procedures and share knowledge with 1st & 2nd Level support teams (incl. deliver in-person and remote training to employees)
• Perform root cause analysis by reviewing logs, crash dumps, and related technical data to identify recurring issues and their underlying causes
• Support continuous improvement by deploying automated patches through endpoint management tools and maintaining device compliance with security and hardening standards
• Use scripting languages such as PowerShell to automate recurring administrative tasks and corrective actions
• Understand business needs and support the collection and clarification of functional requirements
• Create basic training materials, such as tip sheets and short recordings, to support user adoption of new tools and features

Your Profil:

• Bachelor’s degree in computer science, Computer Engineering, Information Technology, or a related discipline
• 5+ years of professional experience in IT, with a strong focus on digital workplace or end-user computing services in a multinational business environment
• Experience in business systems analysis and operational support
• Strong understanding of workplace processes, applications, and technologies, including Entra ID, Active Directory, Autopilot, Intune, Unified Endpoint Management, endpoint security solutions such as Microsoft Defender, Virtual Desktop Infrastructure, and Microsoft 365
• Good knowledge of the ITIL framework and service management principles
• Self-driven, proactive, and collaborative, with a strong team-oriented mindset
• Ability to work independently while also contributing effectively within a team environment
• Ability to work to deadlines and maintain quality in a dynamic environment
• Excellent communication skills
• Fluency in English, working knowledge of French or German is an advantage