Desktop Support Engineer - Remote IT Troubleshooter

Axiom Technologies; Tolochenaz; Vor Ort; CHF 60.000 - 85.000; Vollzeit

Zusammenfassung

Axiom Technologies in Waadt, Tolochenaz, Switzerland seeks an IT support specialist to deliver first- and second-level assistance for desktops, laptops, printers, and mobile devices. You will respond to requests via ticketing, phone, or in person, and help maintain a secure, well-documented IT environment.

You will install, upgrade, and maintain Windows/macOS/Linux OSs and software, troubleshoot hardware/software, set up new workstations, manage assets, and assist with onboarding/offboarding.

Qualifikationen

• Experience in desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems (ServiceNow, Zendesk, JIRA).
• Knowledge of Bitlocker, BSOD, End User Support, Reimaging Laptop, Autopilot, Remote Support.
• Excellent communication and interpersonal skills.

Aufgaben

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Kenntnisse

End user support

Troubleshooting

Ticketing systems

Communication

Collaboration

Ausbildung

Bachelor’s degree in CS/IT

Tools

ServiceNow

Zendesk

JIRA

Bitlocker

Jobbeschreibung

Axiom Technologies in Waadt, Tolochenaz, Switzerland seeks an IT support specialist to deliver first- and second-level assistance for desktops, laptops, printers, and mobile devices. You will respond to requests via ticketing, phone, or in person, and help maintain a secure, well-documented IT environment.

You will install, upgrade, and maintain Windows/macOS/Linux OSs and software, troubleshoot hardware/software, set up new workstations, manage assets, and assist with onboarding/offboarding.