Deskside IT Support & VIP Services Pro

HCL Technologies Limited; Luzern; Vor Ort; CHF 85.000 - 110.000; Vollzeit

Zusammenfassung

HCL Technologies Limited is seeking an Administrator - Desk Side Services for AMT Asset Management Software in Lucerne. You will provide end-user support for Mac and Windows, Office 365, printers, and AV systems within a corporate environment.

You will troubleshoot software issues, manage ServiceNow tickets, reimage computers, and deliver VIP technical support. The role requires strong JAMF/SCCM experience and ITIL/industry certifications.

Qualifikationen

• Bachelor’s degree from an accredited higher-education institution and/or seven years relevant experience.
• Strong knowledge and experience with Windows and Mac OS X operating systems.
• Good understanding of Network Infrastructure, network, systems and configurations.
• ITIL Foundation Certification.
• A+ certification plus one or preferably two of the following certifications: N+, MCP, MCDST, MCSA, CNCT, CST, CNST, Apple Certified (ACHDS, ACTC, ACDT, ACPT).
• Team player, possess strong communication skills, and a strong customer-centered philosophy.
• At least 3 years of experience in desktop support and field services role.
• Dell Certified Technician for ordering parts through OEM and parts replacement.
• Strong Apple ISO and mobile support (MDM Support).
• Broad understanding of Mac OS Management tools especially JAMF Product Suite.
• Experience in operating system deployment (SCCM and macOS 10.15 or later).
• Need to work from office all 5 days a week with a couple of exceptions.

Aufgaben

• Provide technical support for desktop computers, applications, and related technologies.
• Support Mac OS, Windows OS, Microsoft Office 365, smart phones, AV conferencing systems, printers, and PC hardware.
• Troubleshoot and resolve software issues; install, configure, and reinstall software including remote support.
• Categorize and prioritize end-user support requests and service requests. Utilize ServiceNow ticketing system to track tickets and provide status updates. Follow and update Knowledge Base (KB) articles for issue resolution.
• Support the installation, move, addition, change, and decommission of IT equipment (IMAC support). Provide support for printers and peripheral devices. Reimage computers/hard drives according to customer standards.
• Provide “Smart Hands” support for networking, server, and telecommunications technologies. Maintain system configurations and KB documentation.
• Manage the physical inventory of IT assets including asset auditing.
• Provide technical support for executives and VIPs as needed. Support additional corporate and retail locations as required.
• Train and orient staff on the use of hardware and software. Maintain accurate and thorough documentation.
• Take ownership of issues from end-to-end to reach a resolution. Provide consistent and excellent customer support to all staff levels. Maintain a positive attitude and high level of professionalism even under stress.
• Collaborate with subject matter experts for complex problem resolution. Communicate effectively with end users, managers, and local technical staff.

Kenntnisse

Desktop support

Customer-focused

Communication skills

Team player

Mobile device support

Apple macOS support

Office 365 proficiency

Ausbildung

Bachelor’s degree

ITIL Foundation Certification

A+ Certification

Tools

ServiceNow

SCCM

Jamf Pro / JAMF Product Suite

Jobbeschreibung

HCL Technologies Limited is seeking an Administrator - Desk Side Services for AMT Asset Management Software in Lucerne. You will provide end-user support for Mac and Windows, Office 365, printers, and AV systems within a corporate environment.

You will troubleshoot software issues, manage ServiceNow tickets, reimage computers, and deliver VIP technical support. The role requires strong JAMF/SCCM experience and ITIL/industry certifications.