Administrator - Desk Side Services, AMT Asset Management Software

HCL Technologies Limited; Luzern; Vor Ort; CHF 85.000 - 110.000; Vollzeit

Zusammenfassung

HCL Technologies Limited is seeking an Administrator - Desk Side Services for AMT Asset Management Software in Lucerne. You will provide end-user support for Mac and Windows, Office 365, printers, and AV systems within a corporate environment.

You will troubleshoot software issues, manage ServiceNow tickets, reimage computers, and deliver VIP technical support. The role requires strong JAMF/SCCM experience and ITIL/industry certifications.

Qualifikationen

• Bachelor’s degree from an accredited higher-education institution and/or seven years relevant experience.
• Strong knowledge and experience with Windows and Mac OS X operating systems.
• Good understanding of Network Infrastructure, network, systems and configurations.
• ITIL Foundation Certification.
• A+ certification plus one or preferably two of the following certifications: N+, MCP, MCDST, MCSA, CNCT, CST, CNST, Apple Certified (ACHDS, ACTC, ACDT, ACPT).
• Team player, possess strong communication skills, and a strong customer-centered philosophy.
• At least 3 years of experience in desktop support and field services role.
• Dell Certified Technician for ordering parts through OEM and parts replacement.
• Strong Apple ISO and mobile support (MDM Support).
• Broad understanding of Mac OS Management tools especially JAMF Product Suite.
• Experience in operating system deployment (SCCM and macOS 10.15 or later).
• Need to work from office all 5 days a week with a couple of exceptions.

Aufgaben

• Provide technical support for desktop computers, applications, and related technologies.
• Support Mac OS, Windows OS, Microsoft Office 365, smart phones, AV conferencing systems, printers, and PC hardware.
• Troubleshoot and resolve software issues; install, configure, and reinstall software including remote support.
• Categorize and prioritize end-user support requests and service requests. Utilize ServiceNow ticketing system to track tickets and provide status updates. Follow and update Knowledge Base (KB) articles for issue resolution.
• Support the installation, move, addition, change, and decommission of IT equipment (IMAC support). Provide support for printers and peripheral devices. Reimage computers/hard drives according to customer standards.
• Provide “Smart Hands” support for networking, server, and telecommunications technologies. Maintain system configurations and KB documentation.
• Manage the physical inventory of IT assets including asset auditing.
• Provide technical support for executives and VIPs as needed. Support additional corporate and retail locations as required.
• Train and orient staff on the use of hardware and software. Maintain accurate and thorough documentation.
• Take ownership of issues from end-to-end to reach a resolution. Provide consistent and excellent customer support to all staff levels. Maintain a positive attitude and high level of professionalism even under stress.
• Collaborate with subject matter experts for complex problem resolution. Communicate effectively with end users, managers, and local technical staff.

Kenntnisse

Desktop support

Customer-focused

Communication skills

Team player

Mobile device support

Apple macOS support

Office 365 proficiency

Ausbildung

Bachelor’s degree

ITIL Foundation Certification

A+ Certification

Tools

ServiceNow

SCCM

Jamf Pro / JAMF Product Suite

Jobbeschreibung

Administrator - Desk Side Services, AMT Asset Management Software

Lucerne-Stadt District, Lucerne

Job Summary

• Deskside / Desktop / End User Computer support in a corporate environment.
• Troubleshooting and resolving software issues.
• Install, configure, reconfigure or reinstall software including remote support.
• Support Mac OS, Windows OS, Microsoft Office 365, Smart Phones, AV Conferencing Systems, Printers and PC hardware.
• Categorize and prioritize end user support requests and service requests by utilizing the Service Now ticketing system to track tickets and provide up-to-date status and information.
• Research and follow appropriate KB articles.
• Strong Microsoft Office 365 skills (Outlook, Word, Excel, PowerPoint).
• Maintain system configurations and KB documentation; provide updates to articles as needed.
• IMAC Support – IT equipment Install/Move/Add/Change/Decommission.
• Smart Hands support for networking, server, and telecommunications technologies.
• Printer and peripheral device support.
• Physical Inventory management of IT assets including asset auditing.
• Provide Executive VIP support as needed.
• Support additional corporate and retail locations as needed.
• Reimaging computers/hard drives in accordance with customer standards.
• Take ownership of issues from end-to-end to reach a resolution for all appropriate requests and incidents.
• Train and orient staff on use of hardware and software.
• Perform other duties as assigned.

Key Qualifications / Requirements

• Bachelor’s degree from an accredited higher-education institution and/or seven years relevant experience.
• Strong knowledge and experience with Windows and Mac OS X operating systems.
• Good understanding of Network Infrastructure, network, systems and configurations.
• ITIL Foundation Certification.
• A+ certification plus one, preferably two, of the following certifications: N+, MCP, MCDST, MCSA, CNCT, CST, CNST, Apple Certified (ACHDS, ACTC, ACDT, ACPT).
• Team player, possess strong communication skills, and a strong customer-centered philosophy.
• At least 3 years of experience in desktop support and field services role.
• Dell Certified Technician for ordering parts through OEM and parts replacement.
• Strong Apple ISO and mobile support (MDM Support).
• Broad understanding of Mac OS Management tools especially JAMF Product Suite.
• Experience in operating system deployment (SCCM and macOS 10.15 or later).
• Need to work from office all 5 days a week with a couple of exceptions.

Key Responsibilities

• Provide technical support for desktop computers, applications, and related technologies.
• Support Mac OS, Windows OS, Microsoft Office 365, smart phones, AV conferencing systems, printers, and PC hardware.
• Troubleshoot and resolve software issues; install, configure, and reinstall software including remote support.
• Categorize and prioritize end-user support requests and service requests. Utilize ServiceNow ticketing system to track tickets and provide status updates. Follow and update Knowledge Base (KB) articles for issue resolution.
• Support the installation, move, addition, change, and decommission of IT equipment (IMAC support). Provide support for printers and peripheral devices. Reimage computers/hard drives according to customer standards.
• Provide “Smart Hands” support for networking, server, and telecommunications technologies. Maintain system configurations and KB documentation.
• Manage the physical inventory of IT assets including asset auditing.
• Provide technical support for executives and VIPs as needed. Support additional corporate and retail locations as required.
• Train and orient staff on the use of hardware and software. Maintain accurate and thorough documentation.
• Take ownership of issues from end-to-end to reach a resolution. Provide consistent and excellent customer support to all staff levels. Maintain a positive attitude and high level of professionalism even under stress.
• Collaborate with subject matter experts for complex problem resolution. Communicate effectively with end users, managers, and local technical staff.

Skill Requirements

• Additional Duties: Perform other duties as assigned. Handle challenging rapid-response user support. Balance, prioritize, and organize multiple tasks efficiently. Provide Meeting room Support as when needed.
• Shift Coverage: Standard Support Model: Weekday coverage during standard business hours. Flexible to work 24x7 Shift Support Model: Rotational shifts (night, weekend, and holiday coverage) as per site/business need. Flexible working during weekend in case any requirement.

Other Requirements

Qualification - B-Tech or any equivalent bachelor’s degree

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.