IT Desktop and Network Support Dispatch Switzerland

Brilliant Computers; Zürich; Vor Ort; CHF 60.000 - 80.000; Vollzeit

Zusammenfassung

Brilliant Computers in Switzerland is seeking an IT Desktop and Network Support Dispatch professional to assist on-site and remote users with hardware and software issues.

You will diagnose and repair desktops, laptops, printers and peripherals, manage basic LAN/WAN setups, and support Windows and Mac environments, VPN, RDP and remote tools. Strong communication and bilingual English and local language are required.

Qualifikationen

• Experience in desk-side and PC break/fix support.
• Knowledge of Windows and Mac OS administration.
• Familiarity with LAN/WAN, TCP/IP, VPN, and RDP.

Aufgaben

• Provide desk-side IT support for desktops, printers, laptops, and peripherals.
• Troubleshoot and resolve software/hardware issues on Windows and Mac OS.
• Assist with LAN/WAN concepts and remote support via Team Viewer and VPN.
• Maintain hardware inventories and document incidents in ticketing tools.

Kenntnisse

Desk-side support

Networking basics

Windows OS

Mac OS

VPN

RDP

Problem solving

Communication skills

Tools

TeamViewer

MS Teams

Putty

Remote connection software

ServiceNow

Remedy

Jobbeschreibung

IT Desktop and Network Support Dispatch Switzerland

Installing technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to:
• monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi- port data termination panels all under ‘Smart Hands’ capa bility.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling.
• Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.

Requirements

Excellent written and oral communications skills with clients and management as well as people skills.

• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency
• Bilingual (English & Local B2)

Items

• Console cable for CISCO and Silver Peak
• Full Internet ready mobile
• Noise Cancellation head sets
• Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop
• RJ45 port on Laptop
• Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage