Data Insights & Member Success Specialist

FEDERATION INTERNATIONALE AUTOMOBILE

Genf

On-site

CHF 110,000 - 150,000

Full time

3 days ago

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Job summary

Fédération Internationale de l'Automobile (FIA) in Geneva seeks a Data Analytics & Member Success Specialist to combine business intelligence and data analytics with hands-on Member Club engagement.

You will translate operational data into actionable insights, support FIA Mobility initiatives and ensure onboarding and ongoing support, contributing to portfolio performance and measurable outcomes.

Qualifications

Degree in Business Analytics, Economics, Business Administration, Information Systems or related field, or equivalent experience.
5–7 years’ experience in business intelligence, data analytics, customer success or account management.
Advanced Power BI and Excel skills; strong command of Microsoft 365, with Power Automate, Copilot and Salesforce considered assets.
Ability to consolidate multiple data sources, ensure data quality and translate insights into practical recommendations.
Experience in customer onboarding, training, account engagement and service delivery.

Responsibilities

Data Analytics, BI & Reporting: develop and maintain dashboards, track KPIs and governance.
Member Club Success & Programme Adoption: engage clubs, support onboarding, track adoption and manage enquiries.
Profile duties: oversee CRM records, cross-functional coordination and initiative lifecycle monitoring.
Process improvement: standardise workflows for reporting and engagement across teams.
Digital tools: support adoption of automation and AI-enabled solutions.