DACH Customer Support Specialist - AI-Driven Product Expert

Tellent; Schweiz; Hybrid; CHF 60.000 - 75.000; Vollzeit

Benefits dieser Stelle

Remote or hybrid work

Learning budget

Pension plan

Wellness perks

Travel reimbursement

Paid holidays

MacBook provided

Home office budget

Zusammenfassung

Tellent is hiring a Customer Support Specialist to help our DACH customers maximize value from the Talent Management Suite. You will resolve questions, investigate issues, and translate feedback into product improvements.

In this role you will work across Support, Product, and Engineering, using AI-powered tools with a focus on accuracy and customer impact. Remote or hybrid work across NL/DE/PL, with training and growth opportunities.

Qualifikationen

• Entry-level to mid-level customer support experience.
• Strong written and spoken German at C1 level or higher and English at B2 level or higher.
• Ability to explain technical concepts clearly to customers.

Aufgaben

• Own customer conversations across support channels from first contact to resolution.
• Investigate issues using product knowledge and available tools; escalate when needed.
• Become a product expert and educate customers while informing internal teams.

Kenntnisse

Customer support experience

German language

English language

Problem solving

AI tools understanding

Jobbeschreibung

Tellent is hiring a Customer Support Specialist to help our DACH customers maximize value from the Talent Management Suite. You will resolve questions, investigate issues, and translate feedback into product improvements.

In this role you will work across Support, Product, and Engineering, using AI-powered tools with a focus on accuracy and customer impact. Remote or hybrid work across NL/DE/PL, with training and growth opportunities.