Cybersecurity Product and Offerings Manager

EPAM Systems; Zürich; On-site; CHF 110,000 - 150,000; Full time

Benefits offered by this job

Five weeks vacation

ESPP (Employee Stock Purchase Plan)

Enhanced parental leave

Extended pension plan

Insurance coverage: sickness/medical

Job summary

EPAM Systems Inc in Zürich, Switzerland seeks a Cybersecurity Product and Offerings Manager to shape scalable services and repeatable offerings that sales can position confidently. You will translate client feedback into requirements, maintain backlogs, and ensure deliverables are completed on time while collaborating with sales and delivery to enable adoption.

Experience in cybersecurity ops, strong written communication, and the ability to turn inputs into usable outputs are essential;

Qualifications

• Experience in cybersecurity operations, technical support, customer-facing security or product work.
• Ability to understand technical security topics and communicate their value to customers and colleagues.
• Strong written communication, with the ability to turn incomplete inputs into structured, usable outputs.
• Experience managing backlogs, deliverables and stakeholder reviews, with a track record of completing work reliably.
• Sound judgement, a collaborative and proactive approach and a learning mindset, including constructive use of feedback.

Responsibilities

• Inform and contribute to offering development, service packaging and roadmap priorities through research, customer insight and feedback from colleagues and partners.
• Translate technical inputs and customer needs into clear requirements and proposed improvements.
• Develop and maintain service descriptions, presentations, FAQs, requirements, enablement material and onboarding guidance that help colleagues position, adopt and deliver our offerings.
• Maintain assigned backlogs, coordinate stakeholder contributions and reviews, and track dependencies and readiness activities through to completion.
• Own the quality and timely completion of agreed deliverables.
• Work closely with sales to ensure offerings can be positioned confidently, and with delivery to ensure they can be implemented and operated consistently.
• Capture feedback from client engagements and use it to improve offerings.
• Support the development of AI-enabled cybersecurity offerings and managed services.

Skills

Cybersecurity operations

Customer-facing security

Backlog management

Written communication

Education

CISSP or CISM (desirable)

Job description

Every new wave of AI brings a fresh set of challenges for cybersecurity teams. The Cybersecurity Product and Offerings Manager role in Zurich sits at the point where technical capabilities and client needs must be shaped into offerings that scale. As EPAM’s cybersecurity practice expands, the work is about building repeatable services that sales can position confidently and delivery can implement consistently. You decide how feedback from real client engagements turns into improvements that keep the practice moving forward. The person in this role shapes the quality and reliability of what the practice delivers.ResponsibilitiesInform and contribute to offering development, service packaging and roadmap priorities through research, customer insight and feedback from colleagues and partnersTranslate technical inputs and customer needs into clear requirements and proposed improvementsDevelop and maintain service descriptions, presentations, FAQs, requirements, enablement material and onboarding guidance that help colleagues position, adopt and deliver our offeringsMaintain assigned backlogs, coordinate stakeholder contributions and reviews, and track dependencies and readiness activities through to completionOwn the quality and timely completion of agreed deliverablesWork closely with sales to ensure offerings can be positioned confidently, and with delivery to ensure they can be implemented and operated consistentlyCapture feedback from client engagements and use it to improve offeringsSupport the development of AI-enabled cybersecurity offerings and managed servicesRequirementsExperience in cybersecurity operations, technical support, customer-facing security or product workAbility to understand technical security topics and communicate their value to customers and colleaguesStrong written communication, with the ability to turn incomplete inputs into structured, usable outputsExperience managing backlogs, deliverables and stakeholder reviews, with a track record of completing work reliablySound judgement, a collaborative and proactive approach and a learning mindset, including constructive use of feedbackDesirable: experience packaging or productising security or managed services, familiarity with AI security and the AI/LLM vendor landscape and relevant certifications such as CISSP or CISMWe offer5 weeks of vacationEPAM Employee Stock Purchase Plan (ESPP)Enhanced parental leaveExtended pension planDaily sickness allowance insuranceEmployee assistance programGlobal business travel medical and accident insuranceLearning and development opportunities including in-house training and coaching, professional certifications, and courses• Please note that any offers will be subject to appropriate background checks• We do not accept CVs from recruiting or staffing agencies• For this position, we are able to consider applications from the following:- Swiss nationals- EU/EFTA nationals- Third-country nationals based in Switzerland with an appropriate work permit- Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied for, S permits