Cybersecurity Product and Offerings Manager

EPAM Systems; Schweiz; On-site; CHF 120,000 - 180,000; Full time

Job summary

EPAM Systems Inc in Zurich seeks a Cybersecurity Product and Offerings Manager to shape scalable services at the intersection of technology and client needs.

You will translate complex security concepts into repeatable offerings, maintain backlogs, and align with sales and delivery to ensure consistent execution.

Joining this role means turning client feedback into improvements that keep the practice moving forward and advancing AI-enabled cybersecurity offerings.

Qualifications

• Experience in cybersecurity operations, technical support, customer-facing security or product work.
• Ability to understand technical security topics and communicate their value.
• Strong written communication and ability to turn inputs into structured outputs.
• Experience managing backlogs, deliverables and stakeholder reviews with reliability.
• Collaborative and proactive approach with openness to feedback.

Responsibilities

• Inform and contribute to offering development and roadmap priorities via research and client feedback
• Translate technical inputs and customer needs into clear requirements
• Develop service descriptions, enablement material and onboarding guidance
• Maintain backlogs, coordinate contributions, and track readiness
• Own the quality and timely completion of deliverables
• Work with sales to position offerings and with delivery to implement
• Capture client feedback to improve offerings and support AI-enabled services

Skills

Cybersecurity operations

Technical support

Customer-facing security

Product work

Backlog management

Stakeholder coordination

Written communication

Job description

Every new wave of AI brings a fresh set of challenges for cybersecurity teams. The Cybersecurity Product and Offerings Manager role in Zurich sits at the point where technical capabilities and client needs must be shaped into offerings that scale. As EPAM’s cybersecurity practice expands, the work is about building repeatable services that sales can position confidently and delivery can implement consistently. You decide how feedback from real client engagements turns into improvements that keep the practice moving forward. The person in this role shapes the quality and reliability of what the practice delivers.

Responsibilities

• Inform and contribute to offering development, service packaging and roadmap priorities through research, customer insight and feedback from colleagues and partners
• Translate technical inputs and customer needs into clear requirements and proposed improvements
• Develop and maintain service descriptions, presentations, FAQs, requirements, enablement material and onboarding guidance that help colleagues position, adopt and deliver our offerings
• Maintain assigned backlogs, coordinate stakeholder contributions and reviews, and track dependencies and readiness activities through to completion
• Own the quality and timely completion of agreed deliverables
• Work closely with sales to ensure offerings can be positioned confidently, and with delivery to ensure they can be implemented and operated consistently
• Capture feedback from client engagements and use it to improve offerings
• Support the development of AI-enabled cybersecurity offerings and managed services

Requirements

• Experience in cybersecurity operations, technical support, customer-facing security or product work
• Ability to understand technical security topics and communicate their value to customers and colleagues
• Strong written communication, with the ability to turn incomplete inputs into structured, usable outputs
• Experience managing backlogs, deliverables and stakeholder reviews, with a track record of completing work reliably
• Sound judgement, a collaborative and proactive approach and a learning mindset, including constructive use of feedback

Desirable

• experience packaging or productising security or managed services, familiarity with AI security and the AI/LLM vendor landscape and relevant certifications such as CISSP or CISM