Facility Desk Administrator

inMy Jet; Basel; Hybrid; CHF 80,000 - 100,000; Full time

Job summary

Jet Aviation Basel is seeking a Facility Desk Administrator to serve as the frontline contact for employees, stakeholders and service partners. You will manage requests end-to-end, oversee quality checks and coordinate supplier activities to ensure top-tier workplace standards.

The role requires strong communication, organizational skills and fluency in English and French; German at B2 is a plus. This on-site position offers opportunities for professional growth in a dynamic setting.

Qualifications

• 3+ years of relevant experience in facilities or premium hospitality.
• Excellent communication and discretion with senior, executive and VIP stakeholders.
• Strong judgement, prioritization and organizational skills.
• Fluent English and French mandatory; German at B2 level and additional languages are an advantage.

Responsibilities

• Act as the first point of contact at the help desk and via the service hotline.
• Own service requests from registration through to resolution, follow-up and client satisfaction.
• Coordinate quality checks across soft and hard facility services and follow up on corrective actions.
• Monitor preventive maintenance and inspection schedules, escalating risks when needed.
• Track tickets, open works and service actions, prepare KPI reports.
• Support the Facility Coordinator with suppliers, moves, access and service quality.
• Administer subcontractor works and invoices, verifying completion before approval.
• Maintain accurate documentation, trackers and handovers for continuity.

Skills

Facilities coordination

Customer service

Communication skills

Ticketing / CAFM experience

MS Office

Tools

CAFM systems

Job description

# Facility Desk AdministratorJet AviationBasel, BS, CH, 403010 days agoJob descriptionPosition SummaryAre you passionate about delivering exceptional service and creating a workplace experience where everything runs smoothly?As a Facility Desk Administrator, you will be a key point of contact for employees, internal stakeholders and service partners. You will combine hands-on client service, facilities coordination and proactive site oversight, ensuring requests are handled efficiently and workplace standards remain high.Your Role• Act as a professional and approachable first point of contact at the help desk and via the service hotline.• Own service requests from registration through to resolution, follow-up and client satisfaction.• Coordinate quality checks across soft and hard services and follow up on corrective actions.• Monitor preventive maintenance and inspection schedules, ensuring completion and escalating risks when needed.• Track tickets, open works and service actions, prepare KPI reports and identify opportunities for improvement.• Support the Facility Coordinator with suppliers, moves, access, service quality and other operational activities.• Administer subcontractor works and invoices, verifying completion before approval.• Maintain accurate documentation, trackers and handovers to ensure operational continuity.• Follow all applicable EHS, security and confidentiality requirements and maintain a consistently professional appearance.What we offer• An exciting and challenging job in a dynamic environment• Various opportunities for professional and personal development• A motivated and cheerful team that looks forward to working with you• Our events are great! We also have lots of fun together outside of working hoursWho you are• 3+ years of relevant experience in facilities, workplace services, service coordination, premium hospitality or a similar environment.• Excellent communication skills and the confidence and discretion to work with senior, executive and VIP stakeholders.• Strong judgement, prioritization and organizational skills.• Good understanding of soft and hard facility services, maintenance and supplier coordination.• Experience with MS Office, reporting and ideally ticketing, CAFM or service-management systems.• A proactive, hands-on and service-oriented mindset with the flexibility to support different operational needs.• Fluent English and French are mandatory.• German at B2 level and additional languages are an advantage.If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.