Customer Service Representative - hourly contract

inMy Jet; Genf; Hybrid; CHF 34.000 - 55.000; Teilzeit

Zusammenfassung

Jet Aviation Geneva is seeking a proactive Customer Service Representative for an hourly contract to deliver exceptional service to guests and flight crews. You will manage arrivals and departures, arrange ground transportation, hotel bookings, and catering, and ensure smooth operations.

The ideal candidate has 5+ years in aviation or hospitality, fluent English and French, strong communication, and the ability to work irregular hours in a fast-paced environment.

Qualifikationen

• 5+ years of experience in aviation or hospitality.
• Fluent in English and French.
• Excellent communication and interpersonal abilities.

Aufgaben

• Create memorable first impressions and provide a professional, welcoming environment for guests because first interactions set the tone.
• Assist passengers and crew during arrivals and departures, including porter services, parking, transport, and baggage handling.
• Anticipate guest needs and tailor solutions to ensure complete satisfaction and smooth flight operations.
• Coordinate travel arrangements such as hotel bookings, ground transportation, catering, and customs services for crews and guests.
• Handle reservations and ensure accurate service billing and reporting.

Kenntnisse

English

French

Customer service

Ausbildung

5+ years experience in aviation or hospitality

Tools

Microsoft Office

Jobbeschreibung

# Customer Service Representative - hourly contractJet AviationGeneva, CH, 12152 days agoJob descriptionPosition SummaryAt Jet Aviation, we enable global flight with passion. As a leader in business aviation, we provide exceptional service to clients across the world. We're looking for a proactive and customer-oriented Customer Service Agent in Geneva who thrives in a fast-paced environment and is committed to delivering outstanding experiences to our valued customers.Your role• Creating memorable first impressions: Create a professional & comfortable environment from the very first interaction to our guests• Passenger & crew experience: Provide seamless assistance during arrivals and departures, including porter service, valet parking, transportation, and baggage handling – always with a welcoming, respectful and attentive attitude.• Anticipate & fulfill customer needs: Identify guest expectations before they arise and deliver tailored solutions to ensure complete satisfaction.• Travel coordination: Support flight crews and guests with arrangements such as hotel bookings, ground transportation, catering, and customs services.• Flight preparation & reservations: Handle reservations, coordinate services, and ensure all preparations are in place for smooth flight operations.• Service sales & billing accuracy: Promote and sell additional services while ensuring all transactions are accurately recorded for billing.• Facility oversight: Maintain passenger facilities and crew lounges to the highest standards of cleanliness and comfort.• Service failure reporting: Refer any service failures or customer complaints to the FBO supervisor or team leader to ensure timely and effective resolution• Safety & quality contribution: Actively participate in the Safety and Quality Management System, promoting a positive safety culture among colleagues. Identify and report potential hazards, near misses and occurrences helping to ensure a safe and compliant working environment.What we offer you• An exciting and challenging job in a dynamic environment.• Various opportunities for professional and personal development.• A motivated and cheerful team that looks forward to working with you.Your profile• 5+ years of experience in aviation or hospitality, with a solid understanding of high-end customer service.• Fluent in English and French is a must, with excellent communication and interpersonal abilities.• You’re proactive, attentive to detail, and passionate about creating outstanding guest experiences.• A reliable team player who also works well independently and remains calm under pressure.• Comfortable working irregular hours, with a valid driver’s license.• Confident using Microsoft Office and web-based tools for daily operations and coordination.If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.