Luxury Aviation Guest Experience Agent

General Dynamics Corporation; Genf; Hybrid; CHF 34,000 - 52,000; Full time

Job summary

Jet Aviation in Geneva seeks a proactive Customer Service Agent to deliver outstanding experiences to clients in a fast-paced environment. This hourly contract role focuses on hospitality and aviation service across arrivals, departures, and guest support.

You will handle reservations, coordinate transportation, assist passengers and crew, and promote additional services while ensuring accurate billing. Fluent English and French, plus strong MS Office skills, are essential.

Qualifications

• 5+ years of experience in aviation or hospitality.
• Fluent in English and French with excellent communication.
• Proficient in Microsoft Office and web-based tools.

Responsibilities

• Create memorable first impressions and a comfortable environment from first contact.
• Assist passengers and crew with arrivals, departures, transport, and baggage handling.
• Identify and fulfill guest needs with tailored solutions for satisfaction.
• Coordinate travel arrangements such as hotel bookings and ground transport.
• Handle reservations and coordinate services for smooth flight operations.
• Promote additional services and ensure accurate billing.
• Maintain passenger facilities and crew lounges to high standards.
• Refer service failures to supervisor for timely resolution.
• Contribute to safety and quality management and report hazards.

Skills

Fluent English

French language

Microsoft Office

Job description

Jet Aviation in Geneva seeks a proactive Customer Service Agent to deliver outstanding experiences to clients in a fast-paced environment. This hourly contract role focuses on hospitality and aviation service across arrivals, departures, and guest support.

You will handle reservations, coordinate transportation, assist passengers and crew, and promote additional services while ensuring accurate billing. Fluent English and French, plus strong MS Office skills, are essential.