Customer Service Representative - hourly contract

Jet Aviation; Le Grand-Saconnex; Vor Ort; CHF 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Career development opportunities

Dynamic team environment

Onsite work

Zusammenfassung

Jet Aviation in Geneva seeks a proactive Customer Service Agent to deliver exceptional experiences for guests and crew in a fast-paced environment. You will manage arrivals, departures, porter services, transportation, and reservations, while maintaining high standards of cleanliness and comfort and supporting flight operations.

The role requires 5+ years in aviation or hospitality, fluency in English and French, and a proactive, detail-oriented mindset with strong teamwork.

Qualifikationen

• 5+ years of experience in aviation or hospitality with high-end customer service.
• Fluent in English and French with excellent communication.
• Proactive, attentive to detail and guest-focused.
• Reliable team player who can work independently and under pressure.
• Willing to work irregular hours and hold a valid driver’s license.
• Proficient with Microsoft Office and web-based tools for daily operations.

Aufgaben

• Create memorable first impressions and professional environment for guests.
• Assist passengers and crew during arrivals/departures, including porter, parking, transportation, and baggage handling.
• Identify guest needs and deliver tailored solutions for satisfaction.
• Coordinate travel arrangements for hotels, transport, catering, and customs.
• Handle reservations and ensure smooth flight operations.
• Promote and record revenue from additional services with accurate billing.
• Maintain cleanliness and comfort of passenger facilities and crew lounges.
• Refer service issues to supervisors for timely resolution.
• Support Safety and Quality Management System and report hazards.

Kenntnisse

5+ years experience

English

French

Proactive

Team player

Driver's license

Microsoft Office

Tools

Microsoft Office

Jobbeschreibung

Location:

Geneva, Geneva, CH, 1215

Flexible Work Arrangement: Onsite

Job Category: Customer Standards & Services

Career Level: Professional

Requisition Id: 6510

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 5,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

At Jet Aviation, we enable global flight with passion. As a leader in business aviation, we provide exceptional service to clients across the world. We're looking for a proactive and customer-oriented Customer Service Agent in Geneva who thrives in a fast-paced environment and is committed to delivering outstanding experiences to our valued customers.

Your role

• Creating memorable first impressions: Create a professional & comfortable environment from the very first interaction to our guests
• Passenger & crew experience: Provide seamless assistance during arrivals and departures, including porter service, valet parking, transportation, and baggage handling – always with a welcoming, respectful and attentive attitude.
• Anticipate & fulfill customer needs: Identify guest expectations before they arise and deliver tailored solutions to ensure complete satisfaction.
• Travel coordination: Support flight crews and guests with arrangements such as hotel bookings, ground transportation, catering, and customs services.
• Flight preparation & reservations: Handle reservations, coordinate services, and ensure all preparations are in place for smooth flight operations.
• Service sales & billing accuracy: Promote and sell additional services while ensuring all transactions are accurately recorded for billing.
• Facility oversight: Maintain passenger facilities and crew lounges to the highest standards of cleanliness and comfort.
• Service failure reporting: Refer any service failures or customer complaints to the FBO supervisor or team leader to ensure timely and effective resolution
• Safety & quality contribution: Actively participate in the Safety and Quality Management System, promoting a positive safety culture among colleagues. Identify and report potential hazards, near misses and occurrences helping to ensure a safe and compliant working environment.

What We Offer You

• An exciting and challenging job in a dynamic environment.
• Various opportunities for professional and personal development.
• A motivated and cheerful team that looks forward to working with you.

Your profile

• 5+ years of experience in aviation or hospitality, with a solid understanding of high-end customer service.
• Fluent in English and French is a must, with excellent communication and interpersonal abilities.
• You’re proactive, attentive to detail, and passionate about creating outstanding guest experiences.
• A reliable team player who also works well independently and remains calm under pressure.
• Comfortable working irregular hours, with a valid driver’s license.
• Confident using Microsoft Office and web-based tools for daily operations and coordination.