Customer Advisor (m/f/d) 100%

Jobup; Zofingen; On-site; CHF 70,000 - 90,000; Full time

Benefits offered by this job

Free 2nd class GA

5 weeks holiday

Family allowances

Fitness subscription contribution

Attractive pension fund solutions

Job summary

Aargau Verkehr is seeking a dedicated Customer Advisor (m/f/d) for the Reinach travel centre and coverage at other centres.

You will advise customers on public transport offers, leisure packages, and ancillary shop products, while managing money transfers and handling customer concerns.

Qualifications

• Retail or public transport sales background required.
• Experience selling public transport products a plus.
• CASA and MS Office skills expected.

Responsibilities

• Advise customers on public transport offers and actively sell.
• Advise on leisure offers (city trips / event tickets) and sell related packages.
• Sell and manage shop products and handle Western Union money transfers.
• Assist in processing customer concerns.

Skills

Experience in selling transit products

Enthusiastic and proactive personality

Willingness to work irregular hours

Education

Retail specialist in public transport EFZ

Businessperson in public transport EFZ or equivalent

Tools

MS Office

CASA

Job description

Aargau Verkehr connects people with trains and buses. Join a dedicated team!

Tasks

• Advise customers on public transport offers and actively sell
• Assist customers with leisure options like city trips and events
• Manage shop products and handle Western Union transfers

Skills

• Retail degree in public transport or equivalent experience required
• Experience in selling public transport products
• Strong knowledge of CASA and MS Office tools

Aargau Verkehr connects people by train and bus. Every year, we safely, reliably and environmentally friendly transport over 28 million passengers to their destination. Our motivated and well-trained employees are the heartbeat of our train and bus operations between Zofingen and Zürich Altstetten. Join us and become part of our public transport family.

Customer Advisor (m/f/d) 100%

From advice to destination – every journey with us becomes an experience.

To complement our team at the Reinach travel centre and for cover in other travel centres, we are looking for a service-oriented personality as a customer advisor with immediate effect or by arrangement.

Your tasks

• You advise our customers on public transport offers and ancillary products and actively sell these
• You advise our customers on leisure offers (city trips / event tickets etc.) and sell the corresponding packages / tickets
• You sell and manage products of the ancillary business (shop) and handle Western Union money transfers
• You assist in processing customer concerns

Your profile

• Qualification as retail specialist in public transport EFZ, businesswoman/businessman in public transport EFZ or equivalent training
• Experience in selling public transport products
• Good CASA and MS Office skills
• Enthusiastic and proactive personality
• Willingness to work irregular hours and weekends

We offer

• Varied and interesting work with a lot of personal responsibility in a lively, motivated and well-coordinated team
• Family-like working environment with appreciative corporate culture
• Attractive fringe benefits and generous discounts (e.g. free 2nd class GA, at least 5 weeks holiday, extended family allowances, contribution to a fitness subscription, attractive pension fund solutions)