CRM Engineer – Travel Tech & Automation

lastminute.com; Ticino; Hybrid; CHF 90.000 - 140.000; Vollzeit

Benefits dieser Stelle

36h work week

Hybrid work model in Switzerland

Flexible start/end times

Work from anywhere for a period each年

Fri-Yays no-meeting half day

Travel industry discounts

Zusammenfassung

lastminute.com seeks a CRM Application Engineer to enhance the CRM landscape, ensure data-driven workflows, and improve customer touchpoints for travellers. You will bridge business goals with technical delivery, manage CRM tools and integrations, and uphold data integrity across channels.

The role emphasizes data-driven analysis, strong collaboration with teams, and delivering scalable CRM solutions in a hybrid Swiss environment.

Qualifikationen

• Minimum 3 years in a CRM-centric technical role (Analyst/Administrator).
• Experience managing data structures, user access, and API-driven integrations.
• Ability to align business requirements with technical feasibility and scalable solutions.
• Proficiency in SQL and scripting.
• Software development background: MySQL, JavaScript, CSS, HTML, PHP, React.
• Strong data-driven problem solving and analytical skills.
• Effective communication to explain technical concepts to non-experts.
• Fluent English, written and spoken.

Aufgaben

• Serve as the primary bridge between business units and technical delivery teams for CRM initiatives.
• Translate business goals into functional technical specs and process improvements.
• Manage configuration, maintenance, and integration of core CRM tools and workflows.
• Uphold data integrity and system reliability across customer touchpoints.
• Evaluate platform performance and drive continuous improvement opportunities.
• Collaborate with cross-functional teams to implement new functionalities and complex integrations.
• Lead incident management including root-cause analysis and resolution.

Kenntnisse

CRM systems

APIs

SQL

Scripting

MySQL

JavaScript

CSS

HTML

PHP

React

Data analysis

Communication

English (fluent)

Tools

VTENext

Salesforce

Zendesk

GitLab

Jobbeschreibung

lastminute.com seeks a CRM Application Engineer to enhance the CRM landscape, ensure data-driven workflows, and improve customer touchpoints for travellers. You will bridge business goals with technical delivery, manage CRM tools and integrations, and uphold data integrity across channels.

The role emphasizes data-driven analysis, strong collaboration with teams, and delivering scalable CRM solutions in a hybrid Swiss environment.