CRM Application Engineer

lastminute.com; Chiasso; Hybrid; CHF 90,000 - 130,000; Full time

Benefits offered by this job

International team

36h week

Flexible hours

Remote work period

Volunteer days

Travel discounts

Life event leaves

Job summary

lastminute.com is seeking a CRM Application Engineer to join our hybrid Switzerland-based tech team in Chiasso. You will optimize the CRM landscape, enable data-driven workflows, and support travel-scale customer care operations.

You will bridge business needs with technical delivery, maintain CRM integrations, and drive platform reliability and continuous improvement across channels. English fluency and Agile experience are essential.

Qualifications

• 3+ years in a CRM-centric technical role (Analyst or Administrator).
• Experience with data structures, user access, and API-driven integrations.
• Ability to translate business requirements into technical specifications and scalable solutions.
• SQL and scripting proficiency.
• Strong data-driven analytical mindset and communication skills.
• Fluent English, both written and spoken.
• Background supporting Customer Care or Customer Success domains.
• Experience within agile development frameworks.
• Experience configuring/managing VTENext, Salesforce or Zendesk is a plus.
• Knowledge of AWS infrastructure/services and GitLab pipelines.
• Familiarity with AI-driven service tech and advanced automation solutions.

Responsibilities

• Serve as the primary link between business units and technical delivery teams for CRM initiatives.
• Translate high-level business goals into functional technical specifications and process enhancements.
• Manage configuration, maintenance, and integration of core CRM tools and automated sequences.
• Maintain rigorous data integrity and system reliability across customer touchpoints.
• Evaluate platform performance and pursue continuous improvement opportunities.
• Collaborate with cross-departmental teams to implement new functionalities and complex integrations.
• Direct incident management efforts, including root-cause investigations and resolution of technical hurdles.

Skills

CRM experience

Data structures

API integrations

SQL

Scripting

Analytical thinking

English fluency

Agile

Customer Care background

AWS / GitLab

AI automation

Tools

VTENext

Salesforce

Zendesk

Job description

At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.

Job Description

We are looking for a CRM Application Engineer to join our team of around 1,700 people worldwide to help us power up the traveller's journey for millions of holidaymakers. If you are passionate about technology and product development, and enjoy working in a fast-paced, international environment, keep reading, you might be the perfect fit for this role

The job in brief

Job Title - CRM Application Engineer
Working model - Hybrid (Switzerland)
Team - you will join the CRM and Channels team within the Technology department
Level - Professional
Location - Chiasso, Switzerland
Contract - Permanent - Full time (36h/week)
Travel time required - available to make short and sporadic trips abroad

What your impact will be

As a CRM Application Engineer, you will oversee the strategic growth and optimization of our CRM landscape. You will ensure that internal and external customer service teams utilize data and automated workflows to deliver a superior experience for our travellers.

• Serve as the primary link between business units and technical delivery teams for CRM initiatives.
• Translate high-level business goals into functional technical specifications and process enhancements.
• Manage the configuration, maintenance, and integration of core CRM tools and automated sequences.
• Strong problem-solving and analytical skills.
• Uphold rigorous standards for data integrity and system reliability across every customer touchpoint.
• Evaluate platform performance to identify and execute on continuous improvement opportunities.
• Partner with cross-departmental teams to implement new functionalities and complex system integrations.
• Direct incident management efforts, including root-cause investigations and the resolution of technical hurdles.

Qualifications

Your expertise

• A minimum of 3 years in a CRM-centric technical role, such as Analyst or Administrator.
• Experience in managing data structures, user access, and API-driven integrations.
• Ability to align business requirements with technical feasibility and scalable solutions.
• Competence in SQL and scripting.
• Good analytical capacity with a focused, data-driven approach to solving problems.
• Communication skills, particularly in explaining complex technicalities to non-experts.
• Fluent English, written and spoken.
• Background supporting Customer Care or Customer Success departments.
• Experience within agile development frameworks.
• Experience in configuring/managing platforms like VTENext, Salesforce or Zendesk is a plus.
• Knowledge of AWS infrastructure/services and GITLAB pipelines.
• Familiarity with AI-driven service tech and advanced automation solutions.

Perks of working with us

How we work together

• An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)
• Shorter working week (36h as full time), with a half working day on Fridays
• Flexible start and end of the working day, with core hours from 10:00 to 4:00 pm
• Possibility to work from anywhere for a period of time per year defined according to local regulations

How we learn together

• Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time.
• Professional and managerial skills development training paths, access to e-learning platforms such as O’réilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content

Other perks

• 2 paid days off per year for volunteering purposes
• Occasional social events to foster connections among colleagues
• Travel industry discounts and flash exclusive staff fares
• We support our employees through life's significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.

Wish you were here? We do, too!

Selection process steps*

• HR interview (30 minutes)
• 1st interview (1 hour): soft skills + technical knowledge + curiosity about the role.
• 2nd interview (30min): final meeting with the Director

(*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview)

Our commitment to celebrate diversity and generate belonging

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Eligibility criteria

By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.