CRM Application Engineer — Automate & Optimize Journeys

Bravofly; Chiasso; Hybrid; CHF 90,000 - 130,000; Full time

Benefits offered by this job

International environment

36h work week

Flexible hours

Work from anywhere periodically

Volunteer days

Job summary

lastminute.com is seeking a CRM Application Engineer to join the CRM and Channels team in a hybrid model based in Chiasso, Switzerland. You will oversee the CRM landscape, ensuring data integrity and automated workflows support our travellers and customer care teams.

The role requires at least 3 years in a CRM-centric technical position, strong SQL, APIs, and experience with CRM platforms like Salesforce or Zendesk. Collaboration across departments and agile practices are essential.

Qualifications

• Minimum 3 years in a CRM-centric technical role (Analyst or Administrator).
• Experience with CRM data structures, user access, and API-driven integrations.
• Ability to align business requirements with scalable technical solutions.
• Strong SQL and scripting skills.
• Experience with agile development frameworks.

Responsibilities

• Oversee growth and optimization of the CRM landscape.
• Ensure customer service teams leverage data and automation for a superior traveller experience.
• Serve as the primary link between business units and technical delivery teams for CRM initiatives.
• Translate business goals into functional technical specifications and process enhancements.
• Manage configuration, maintenance, and integration of core CRM tools and automated sequences.
• Direct incident management, including root-cause investigations and resolution of technical hurdles.
• Evaluate platform performance and identify continuous improvement opportunities.

Skills

CRM systems

Data integration

SQL

APIs

Agile

Customer Care

English proficiency

Tools

VTENext

Salesforce

Zendesk

GITLAB

AWS

Job description

lastminute.com is seeking a CRM Application Engineer to join the CRM and Channels team in a hybrid model based in Chiasso, Switzerland. You will oversee the CRM landscape, ensuring data integrity and automated workflows support our travellers and customer care teams.

The role requires at least 3 years in a CRM-centric technical position, strong SQL, APIs, and experience with CRM platforms like Salesforce or Zendesk. Collaboration across departments and agile practices are essential.