Coordinator Docking Reservations & Operational Scheduling (all genders)

A-ROSA Reederei GmbH; Chur; Hybrid; CHF 65,000 - 90,000; Full time

Job summary

A-ROSA is seeking a Coordinator Docking Reservations & Operational Scheduling to join our team in Chur, Switzerland, or work remotely. You will manage docking reservations, itineraries and coordination across the fleet, serving as the central touchpoint between ships, management and external partners.

This role supports smooth, cost‑effective operations and requires strong planning and communication skills.

Qualifications

• Experience in operational river cruise coordination or tourism operations is desirable.
• Sound understanding of itinerary, port and berthing processes in river cruising or similar operations.
• Proficiency with planning, booking and administration software; experience with itinerary/berthing systems is valued.

Responsibilities

• Maintain itinerary planning and berthing management systems with accuracy.
• Coordinate berthing requests with berth operators, agencies and service providers.
• Implement short-notice itinerary changes in consultation with department heads.
• Communicate proactively with ships, agencies, port partners and stakeholders.

Skills

Coordination

MS Office

English

French

Tools

Outlook

Excel

Berthing management system

Job description

We are A-ROSA!

A-ROSA is the pioneer of experiential city trips along the most beautiful rivers in Europe. With over 800 employees and a fleet of fifteen premium-vessels, we offer our guests a comfortable alternative to the classic city trip.

At A-ROSA, we work WITH PASSION because for us, our job is more than just a profession. We treat everyone WITH RESPECT, as everyone deserves appreciation. We act WITH DEPENDABILITY because colleagues and guests can rely on us. We commit WITH A RESPONSIBLE ATTITUDE to ensure that the world remains beautiful in the future. We approach our work WITH IDEAS, as all of us have creative contributions that drive us forward.

Your responsibilities

We are looking for a Coordinator Docking Reservations & Operational Scheduling (m/f/d) to work from our office in Chur, Switzerland, or remotely.

The Coordinator Docking Reservations & Operational Scheduling is responsible for the efficient planning, coordination and operational management of all docking reservation and itinerary scheduling processes across the fleet.

The role serves as a central point of contact between internal departments, ship management teams, external service providers and berthing partners, making a significant contribution to smooth and cost-effective ship and port operations.

Itinerary and berthing management

• Continuously update, maintain and ensure the accuracy of the itinerary planning system.
• Process and coordinate all berthing requests, working closely with berth operators, agencies and external service providers.
• Implement short-notice itinerary changes, for example due to high or low water levels, lock closures or other operational restrictions, in close consultation with the Head of Department.

Communication and coordination

• Communicate proactively and professionally with ships, agencies, port partners and other stakeholders.
• Ensure a smooth flow of information between nautical teams, Port Operations and external partners.

Data and document management

• Maintain a structured and standardised approach to email and document management, including the correct filing of reservation confirmations, rejections and operational correspondence.
• Maintain and continuously improve all relevant data in the itinerary and berthing management software.

Financial responsibilities

• Assign accounting codes to incoming invoices and verify their factual and numerical accuracy.
• Help resolve invoice queries and discrepancies in coordination with the relevant internal departments.

Why A-ROSA?

• An interesting and varied role
• A diverse range of activities, both in the office and beyond
• A permanent employment contract
• Fast decision-making, flat hierarchies and the freedom to work independently
• Remote working options by agreement with your manager
• A pleasant working environment within a highly motivated and experienced team
• Responsibility from day one
• Attractive Family & Friends discounts

Your profile

• Experience in operational river cruise coordination or tourism operations is desirable.
• A sound understanding of itinerary, port and berthing processes within river cruising or a comparable operational environment.
• Confidence in using planning, booking and administration software, ideally with experience in itinerary and berthing management systems.
• Excellent MS Office skills, particularly Outlook, Excel and document management tools.
• A good command of written and spoken English; French language skills are an advantage.