Client Success Manager

Jobtailor; Zürich; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

Weezevent in Switzerland is seeking a Client Success professional to grow our client base and support events from discovery to deployment. You will help sell and implement Weezevent solutions, train clients on ticketing and access control, and provide on-site support during events.

The role requires coordinating with Client Success Leads, handling inquiries, and delivering post-event analyses to improve retention and satisfaction.

Qualifikationen

• Initial experience in the events industry.
• Fluent German/Swiss German and English, both written and spoken.
• Very good French language skills.

Aufgaben

• Work with the Client Success Leads to increase awareness and support the growth of Weezevent in Switzerland.
• Take responsibility for selling and implementing Weezevent solutions for clients.
• Train clients on online ticketing, access control, on-site sales, and cashless systems.
• Respond to inquiries from event organizers.
• Advise clients and foster customer retention.
• Prepare solution deployments for events.
• Accompany and support clients on-site.
• Prepare reports and conduct post-event reviews.
• Perform post-event analyses.
• Support teams on-site during large-scale operations.

Kenntnisse

Client relationship management

Event solutions implementation

Fluent German/Swiss German

Fluent English

Very good French

Customer focus

Willingness to learn

Team player

On-site support

Jobbeschreibung

• Work with the Client Success Leads to increase awareness and support the growth of Weezevent in Switzerland


• Take responsibility for selling and implementing Weezevent solutions for clients


• Train clients on online ticketing, access control, on-site sales, and cashless systems


• Respond to inquiries from event organizers


• Advise clients and foster customer retention


• Prepare solution deployments for events


• Accompany and support clients on-site


• Prepare reports and conduct post-event reviews


• Perform post-event analyses


• Support teams on-site during large-scale operations

Requirements

• Initial experience in the events industry


• Fluent German/Swiss German and English, both written and spoken


• Very good French language skills


• Strong customer focus


• Commitment, resourcefulness, curiosity, and a sense of humor


• Willingness to take responsibility


• Willingness to learn and become part of a team

Core Competencies

Demonstrates expertise in client relationship management and event solutions implementation, with strong language skills in German/Swiss German, English, and French. Capable of training clients on ticketing and access control systems while providing on-site support during events.

Highest-signal resume keywords

• Client Relationship Management


• Event Solutions Implementation


• Fluent German/Swiss German


• Fluent English


• Very Good French

ATS Optimization Keywords

Hard Skills

• Online Ticketing


• Access Control


• On-Site Sales


• Cashless Systems


• Post-Event Analysis

Soft Skills

• Customer Focus


• Resourcefulness


• Curiosity


• Sense of Humor


• Willingness to Learn

Industry Keywords

• Events Industry


• Customer Retention


• Solution Deployment


• Event Organizer Support


• Large-Scale Operations