Clearing Operations Service Lead - Drive Reliability & Impact

Comfone AG; Bern; On-site; CHF 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

SBB Half-Fare Travelcard

Mobile subscription

Handset contribution

Restaurant offers near HQ

Structured onboarding journey

Job summary

Comfone AG in Bern seeks a Clearing Operations Service Lead to shape how services are managed and evolved across the company. You will lead service performance end to end, connect customer needs with technical delivery, and drive continuous improvement for reliable operations and great customer value.

The role requires end-to-end service management experience, strong ownership, stakeholder management, incident handling, and excellent English (B2+).

Qualifications

• Proven experience in end-to-end service management and operations.
• Strong ownership and decision-making skills with a track record of delivering results.
• Ability to balance customer value, operational stability, risks and resources.
• Experienced in stakeholder management, incident handling and cross-functional collaboration.
• Analytical and proactive, with experience using KPIs to improve service performance.
• Excellent English (B2+).

Responsibilities

• Lead the service: Set the direction, define priorities and drive the service vision.
• Create impact: Turn customer and business needs into improvements with real value.
• Own performance: Ensure reliable operations, service quality and regulatory compliance.
• Drive decisions: Prioritise initiatives, manage resources and resolve competing demands.
• Lead through challenges: Handle incidents, escalations, risks and dependencies.
• Raise the bar: Continuously improve service performance and stakeholder alignment.

Skills

End-to-end service management

Ownership & decision-making

Stakeholder management

Incident handling

Cross-functional collaboration

English (B2+)

Job description

Comfone AG in Bern seeks a Clearing Operations Service Lead to shape how services are managed and evolved across the company. You will lead service performance end to end, connect customer needs with technical delivery, and drive continuous improvement for reliable operations and great customer value.

The role requires end-to-end service management experience, strong ownership, stakeholder management, incident handling, and excellent English (B2+).