Clearing Operations & Service Delivery Lead

Comfone AG; Bern; Híbrido; CHF 120.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Partial remote work

Descripción de la vacante

Comfone AG, based in Bern, is seeking a Clearing Operations Service Lead to define and drive service direction while ensuring reliable operations and compliance. The role focuses on translating customer and business needs into real improvements and managing cross-functional stakeholder expectations.

We offer a flexible, partly remote work setup and a modern HQ in Bern. The ideal candidate brings strong ownership, incident handling expertise and a track record of improving service performance,

Formación

• Proven experience in end-to-end service management and operations, ideally in a tech-driven environment.
• Strong ownership and decision-making skills, with a track record of turning priorities into results.
• Ability to balance customer value, operational stability, risks and resources.
• Experienced in stakeholder management, incident handling and cross-functional collaboration.
• Analytical and proactive, with experience using KPIs and continuous improvement to drive service performance.
• Excellent English (B2+); additional languages are a plus.

Responsabilidades

• Lead the service: Set the direction, define priorities and drive the service vision.
• Create impact: Turn customer and business needs into improvements that deliver real value.
• Own performance: Ensure reliable operations, service quality and regulatory compliance.
• Drive decisions: Prioritise initiatives, manage resources and resolve competing demands.
• Lead through challenges: Take charge of incidents, escalations, risks and dependencies.
• Raise the bar: Challenge the status quo, align stakeholders and continuously improve service performance.

Conocimientos

End-to-end service management

Ownership & decision-making

Stakeholder management

Incident handling

KPIs & continuous improvement

English B2+

Descripción del empleo

Comfone AG, based in Bern, is seeking a Clearing Operations Service Lead to define and drive service direction while ensuring reliable operations and compliance. The role focuses on translating customer and business needs into real improvements and managing cross-functional stakeholder expectations.

We offer a flexible, partly remote work setup and a modern HQ in Bern. The ideal candidate brings strong ownership, incident handling expertise and a track record of improving service performance,