Clearing Operations Service Lead

Comfone; Bern; Hybrid; CHF 120,000 - 150,000; Full time

Benefits offered by this job

Flexible hours

Partial remote work

HQ in Bern

ConneXion events

Summer & Christmas events

SBB Half-Fare Travelcard

Mobile subscription

Handset contribution

Job summary

Comfone, a Bern-based Swiss technology company, is seeking a Clearing Operations Service Lead to shape service management and end-to-end performance. You will lead service priorities, align customer and business needs with technical delivery, and drive improvements to ensure reliable operations and outstanding customer experience.

Open to Swiss and EU nationals with a valid Swiss work permit; strong English (B2+) required.

Qualifications

• Experience in end-to-end service management and operations in a tech-driven environment.
• Strong ownership and decision-making with a track record of delivering results.
• Analytical, proactive mindset with KPI-driven service performance improvements.

Responsibilities

• Lead the service: Set the direction, define priorities and drive the service vision.
• Create impact: Turn customer and business needs into improvements that deliver real value.
• Own performance: Ensure reliable operations, service quality and regulatory compliance.
• Drive decisions: Prioritise initiatives, manage resources and resolve competing demands.
• Lead through challenges: Take charge of incidents, escalations, risks and dependencies.
• Raise the bar: Challenge the status quo, align stakeholders and continuously improve service performance.

Skills

Service management

Ownership & decisions

Stakeholder management

Incident handling

KPIs & improvement

English proficiency

Job description

Connecting people. Connecting possibilities.

We live in a connected world. From staying in touch with loved ones across borders to powering connected healthcare and critical devices, reliable connectivity matters more than ever.

That’s where we come in.

Comfone is a Swiss technology company and a pioneer in global international roaming. For more than 29 years, we’ve been helping billions of people and devices stay connected wherever they are – and helping shape the technology and standards behind it.

Based in Bern, with regional offices across Europe, Latin America, North America and Asia Pacific, we’re truly global by nature.

Our team brings together 40+ nationalities and 32+ languages, creating a diverse, international environment where different perspectives make us stronger.

Technology keeps evolving. So do we. Want to be part of what’s next?

Discover more about Comfone at comfone.com.

Clearing Operations Service Lead

To start work immediately or at a later date by agreement.

As Service Lead, you will shape how services are managed, prioritised and evolved across Comfone. You will lead service performance end to end, connect customer and business needs with technical delivery, and drive continuous improvement to ensure reliable operations, outstanding customer experience and lasting business value.

Your Responsibilities

• Lead the service: Set the direction, define priorities and drive the service vision.
• Create impact: Turn customer and business needs into improvements that deliver real value.
• Own performance: Ensure reliable operations, service quality and regulatory compliance.
• Drive decisions: Prioritise initiatives, manage resources and resolve competing demands.
• Lead through challenges: Take charge of incidents, escalations, risks and dependencies.
• Raise the bar: Challenge the status quo, align stakeholders and continuously improve service performance.

Your profile

• Proven experience in end-to-end service management and operations, ideally in a tech-driven environment.
• Strong ownership and decision-making skills, with a track record of turning priorities into results.
• Ability to balance customer value, operational stability, risks and resources.
• Experienced in stakeholder management, incident handling and cross-functional collaboration.
• Analytical and proactive, with experience using KPIs and continuous improvement to drive service performance.
• Excellent English (B2+); additional languages are a plus.

Eligibility: Open to Swiss and EU nationals, as well as candidates holding a valid Swiss work permit

We offer

Why Comfone?

• Think global. Work with colleagues and clients from across the world, with English as our common language.
• Grow with us. Take ownership, tackle new challenges and get support for your professional development and further education.
• Work your way. Flexible hours, partial remote work and a modern HQ in Bern with everything you need to do your best work.
• Meet the world. Our annual ConneXion brings colleagues and clients together from around the globe.
• Enjoy the ride. Summer events, Christmas parties, team events, Apéros, theme nights and, of course, Raclette evenings.
• Get rewarded. Competitive salary, SBB Half-Fare Travelcard, mobile subscription and handset contribution, plus special restaurant offers near our HQ.
• Feel at home from day one. A structured onboarding journey introduces you to our people, teams, culture and business.
• At Comfone, we connect the world – and we want you to be part of it.