Business Analyst

ITech Consult AG; Bern; Hybrid; CHF 90.000 - 130.000; Vollzeit

Zusammenfassung

ITech Consult AG is seeking an experienced Business Analyst (m/w/d) for automation and AI-driven process improvements in Bern. The role involves analyzing, modeling, and documenting current workflows, identifying manual tasks, and implementing automation and AI solutions.

You will evaluate new AI opportunities and integrate them into existing processes and tools, while measuring efficiency gains and sharing knowledge with the team.

Qualifikationen

• Experience with ServiceNow or hands-on knowledge.
• Strong analytical and problem-solving skills.
• Excellent communication and coordination abilities.
• Willingness to actively participate in daily operations and contribute to team goals.

Aufgaben

• Participate in onboarding and process analysis.
• Analyze, model, and document existing processes; identify manual, repetitive tasks.
• Develop and implement automation and AI solutions.
• Evaluate new AI opportunities and integrate solutions into processes and workflows.
• Measure efficiency gains and document improvements; identify further optimization potential.
• Create and maintain technical and professional documentation; ensure knowledge transfer.

Kenntnisse

ServiceNow

Analytical skills

Communication

Willingness to engage in day-to-day

Tools

ServiceNow

Jobbeschreibung

Business Analyst (m/w/d) – Automation & AI/ServiceNow/ITIL

Our client is looking for an experienced Business Analyst. The focus of this role is on analyzing, optimizing, and automating existing processes, as well as the targeted use of Artificial Intelligence (AI) within the team. (Reference number: 925253JA)

Responsibilities

• Active participation in daily operations for onboarding and process analysis
• Analysis, modeling, and documentation of existing processes, as well as identification of manual, repetitive, and time-consuming tasks
• Development and implementation of suitable automation and AI solutions
• Evaluation of new AI opportunities and integration of suitable solutions into existing processes, systems, and workflows
• Measurement and documentation of achieved efficiency gains and workload reductions, as well as continuous identification of further optimization potential
• Creation and maintenance of technical and professional documentation, as well as ensuring knowledge transfer within the team

Requirements

• Knowledge or practical experience with ServiceNow
• Good knowledge of ITIL and SIAM
• Knowledge of automation and the use of AI
• Willingness to actively engage in day-to-day operations and contribute
• Strong analytical skills and a passion for understanding and simplifying complex processes, identifying workflows, and developing concrete improvement proposals
• Excellent communication and coordination skills

Role

Business Analyst (m/f/d)

Location

Bern and region (2 days on-site, remote work only from Switzerland)

Start date

November 2, 2026 (or by agreement)

End date

October 31, 2027 (option to extend)