Automation & AI Business Analyst — ServiceNow & ITIL

ITech Consult AG; Bern; Hybrid; CHF 90.000 - 130.000; Vollzeit

Zusammenfassung

ITech Consult AG is seeking an experienced Business Analyst (m/w/d) for automation and AI-driven process improvements in Bern. The role involves analyzing, modeling, and documenting current workflows, identifying manual tasks, and implementing automation and AI solutions.

You will evaluate new AI opportunities and integrate them into existing processes and tools, while measuring efficiency gains and sharing knowledge with the team.

Qualifikationen

• Experience with ServiceNow or hands-on knowledge.
• Strong analytical and problem-solving skills.
• Excellent communication and coordination abilities.
• Willingness to actively participate in daily operations and contribute to team goals.

Aufgaben

• Participate in onboarding and process analysis.
• Analyze, model, and document existing processes; identify manual, repetitive tasks.
• Develop and implement automation and AI solutions.
• Evaluate new AI opportunities and integrate solutions into processes and workflows.
• Measure efficiency gains and document improvements; identify further optimization potential.
• Create and maintain technical and professional documentation; ensure knowledge transfer.

Kenntnisse

ServiceNow

Analytical skills

Communication

Willingness to engage in day-to-day

Tools

ServiceNow

Jobbeschreibung

ITech Consult AG is seeking an experienced Business Analyst (m/w/d) for automation and AI-driven process improvements in Bern. The role involves analyzing, modeling, and documenting current workflows, identifying manual tasks, and implementing automation and AI solutions.

You will evaluate new AI opportunities and integrate them into existing processes and tools, while measuring efficiency gains and sharing knowledge with the team.