Guest Services & Center Experience Lead

IWG plc; Lausanne; Vor Ort; CHF 60.000 - 70.000; Vollzeit

Zusammenfassung

Regus Lausanne is seeking a Community Associate to welcome customers in our business center and support daily operations. The role focuses on exceptional service, proactive customer care and helping our community thrive in a professional environment.

You'll handle front desk tasks, assist with events, coordinate center maintenance, and ensure smooth opening and closing routines. Strong languages (German/French/English) and MS Office proficiency are valued, with opportunities for advancement.

Qualifikationen

• High self-motivation and performance orientation.
• Diplomatic, tactful and calm with customers.
• Open to challenges and changes (can‑do mentality).
• Very good knowledge of German/French and English, written and spoken.
• Proficient in MS Office 365.

Aufgaben

• Greeting customers and guests in our Business Center.
• Assist in proactive customer retention, satisfaction and success.
• Administrative and operational support for customers with their requests.
• General reception activities, including mail, switchboard and office materials.
• Organization/coordination of events and community events.
• Quality management and compliance with Regus standards.
• Coordinate daily cleaning and required center maintenance.
• Open and close the business center routines.
• Set up of office and conference rooms.

Kenntnisse

German language

French language

English language

Ausbildung

Vocational training

Tools

MS Office 365

Jobbeschreibung

Regus Lausanne is seeking a Community Associate to welcome customers in our business center and support daily operations. The role focuses on exceptional service, proactive customer care and helping our community thrive in a professional environment.

You'll handle front desk tasks, assist with events, coordinate center maintenance, and ensure smooth opening and closing routines. Strong languages (German/French/English) and MS Office proficiency are valued, with opportunities for advancement.