Backoffice Agent APSOparts (all genders)

Angst+Pfister Group; Zürich; On-site; CHF 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Competitive salary & benefits

Job summary

APSOparts, a subsidiary of Angst+Pfister Group, is seeking a Back Office Agent to drive seamless order processing and outstanding service in a fast-paced e-commerce environment.

You will build relationships with customers, coordinate with internal teams, and manage the complete order-to-cash cycle from inquiry to delivery, ensuring accuracy and timely responses in German and English.

The role offers hybrid work, a dynamic international team, and opportunities for professional development.

Qualifications

• Commercial education or equivalent commercial qualification.
• At least 1 year of experience in internal sales, customer service, or back-office support for industrial products.
• Strong customer relationship management skills with a service-oriented mindset.
• Business-fluent in German and English.
• Additional European languages (French or Italian) are a plus.

Responsibilities

• As our Back Office Agent, you are the trusted partner for your customer portfolio.
• Build and maintain strong relationships with assigned customers, ensuring exceptional service and long-term customer retention.
• Manage the complete order-to-cash process, including quotations, order management, credit notes, and customer claims.
• Identify commercial opportunities and potential revenue risks, proactively supporting business growth.
• Coordinate with internal teams, including Procurement, Logistics, Production, Quality, Engineering, Regulatory Affairs, and Key Account Management—to ensure accurate and timely deliveries.
• Act as the primary point of contact and escalation partner for customer inquiries, resolving issues efficiently and professionally.
• Prepare and issue certificates, declarations of conformity, and other customer documentation.
• Continuously contribute to improving processes and delivering first-class customer experience.

Skills

Customer relationship management

Communication skills

Problem solving

Team collaboration

German & English

Education

Commercial education

Tools

HubSpot CRM

Job description

Do you enjoy communicating with customers, finding solutions, and creating outstanding service experiences in a fast-paced e-commerce environment?

Are you someone who thrives on building relationships, coordinating with different teams, and keeping every customer interaction smooth and professional?

YOUR MISSION

• As our Back Office Agent, you are the trusted partner for your customer portfolio. You ensure seamless customer experience by managing orders, coordinating with internal stakeholders, and delivering outstanding service from inquiry to delivery.
• Build and maintain strong relationships with assigned customers, ensuring exceptional service and long-term customer retention.
• Manage the complete order-to-cash process, including quotations, order management, credit notes, and customer claims.
• Identify commercial opportunities and potential revenue risks, proactively supporting business growth.
• Coordinate with internal teams, including Procurement, Logistics, Production, Quality, Engineering, Regulatory Affairs, and Key Account Management—to ensure accurate and timely deliveries.
• Act as the primary point of contact and escalation partner for customer inquiries, resolving issues efficiently and professionally.
• Prepare and issue certificates, declarations of conformity, and other customer documentation.
• Continuously contribute to improving processes and delivering first-class customer experience.

YOUR PROFILE

• Commercial education (e.g. Business Administration, Sales, or an equivalent commercial qualification).
• At least 1 year of experience in internal sales, customer service, or back-office support for industrial products.
• Strong customer relationship management skills with a service-oriented mindset.
• Experience working with HubSpot CRM would be a huge advantage.
• Business-fluent in German and English.
• Additional European languages (such as French or Italian) are a plus.
• Pragmatic, hands-on, and solution-oriented approach to work.
• Excellent communication, organizational, and problem-solving skills.
• Team player who enjoys collaborating across departments in an international environment.

APSOparts DNA

APSOparts is a subsidiary of the Angst+Pfister Group. For over 100 years, Angst+Pfister has been developing, manufacturing, and supplying high-quality industrial components to customers around the world.

For the past 15 years, APSOparts has been offering more than 100,000 standard products through its online shop, enabling our OEM customers to conveniently source their day-to-day industrial needs. Together with our customers, we are committed to driving sustainable growth and long-term success.

YOUR BENEFITS

• A dynamic and international working environment with short decision-making paths.
• A collaborative team culture where your ideas and contributions matter.
• Opportunities for professional development and continuous learning.
• Flexible working arrangements with the possibility of hybrid work.
• Competitive salary and attractive employee benefits.
• Modern workplace with the tools and support you need to succeed.
• A company that values trust, ownership, teamwork, and customer excellence.
• The opportunity to make a visible impact on customer satisfaction and business success from day one.