Logistics Applications Support Specialist (2nd Level)

Jobtailor; Schaffhausen; Vor Ort; CHF 70.000 - 110.000; Vollzeit

Zusammenfassung

Jobtailor in Switzerland is seeking an IT support specialist to provide 2nd-level support for logistics and customs applications, and to develop and optimize interfaces and middleware. You will independently manage tickets, perform technical analyses, and serve as a point of contact for internal users, while creating user guides and status updates.

The role emphasizes documentation, training support, and ongoing data workflow improvements; strong German language skills are required, English is a

Qualifikationen

• Completed vocational training in IT or a comparable qualification in the freight forwarding or logistics environment
• Professional experience in IT support
• Experience in 2nd-level support is an advantage
• Good technical understanding of applications, interfaces and business processes
• Independent, structured and solution-oriented working style
• Very good German language skills, spoken and written
• English skills are an advantage.

Aufgaben

• 2nd-level support for logistics and customs applications
• Development, maintenance and optimization of interfaces and profile chains in middleware
• Independently handle tickets and incidents
• Perform technical preliminary analyses
• Serve as a point of contact for internal users and prepare status updates
• Create technical documentation and user guides
• Support training activities and promote knowledge transfer
• Drive continuous optimization of data processing workflows
• Identify system and process weaknesses and propose improvements.

Kenntnisse

2nd-Level Support

Logistics Applications

Technical Documentation

German Language Skills

Process Improvement

Ausbildung

Vocational Training in IT

Tools

Middleware Development

Interface Optimization

Technical Analysis

Data Processing Workflows

Jobbeschreibung

Jobtailor in Switzerland is seeking an IT support specialist to provide 2nd-level support for logistics and customs applications, and to develop and optimize interfaces and middleware. You will independently manage tickets, perform technical analyses, and serve as a point of contact for internal users, while creating user guides and status updates.

The role emphasizes documentation, training support, and ongoing data workflow improvements; strong German language skills are required, English is a