Customer Support Manager, 60-80%

Jobtailor; Zürich; Vor Ort; CHF 70.000 - 100.000; Vollzeit

Zusammenfassung

Jobtailor in Switzerland is seeking a professional to provide general customer support via phone, email and chat. You will assist customers in German, English and French and may support Italian speakers as needed.

The role focuses on maintaining smooth day-to-day operations and handling diverse administrative tasks. You will act as the front-facing representative, supporting team operations and driving process optimization.

Qualifikationen

• Completed commercial or business administration education.
• Several years of experience in administration, customer support or social insurance.
• Fluent in German, English and French (required).
• Proficient with MS Office products.

Aufgaben

• General customer support via phone, email and chat.
• Assisting customers in German, English and French, and possibly Italian.
• Ensuring smooth operation of day-to-day processes.
• Handling various administrative tasks.
• Supporting other team members.
• Ensuring process optimization.
• Supporting daily business with quitt and, in the longer term, also with quitt Business.
• Acting as the company's front-facing representative and first point of contact.

Kenntnisse

German language fluency

English language fluency

French language fluency

Attention to detail

Independent work

Ausbildung

Commercial Education

Business Administration Education

Tools

MS Office

Jobbeschreibung

• General customer support via phone, email and chat
• Assisting customers in German, English and French, and possibly Italian
• Ensuring smooth operation of day-to-day processes
• Handling various administrative tasks
• Supporting other team members
• Ensuring process optimization
• Supporting daily business with quitt and, in the longer term, also with quitt Business
• Acting as the company's front-facing representative and first point of contact

Requirements

• Completed commercial or business administration education
• Several years of professional experience in administration, (telephone) customer support or social insurance
• Fluent in German, English and French (required)
• Any additional language is a plus
• Proficient with common MS Office products
• Motivated, able to work independently and with strong attention to detail
• Communicative and stress-resistant
• Ability to think in an interconnected way
• Quick to grasp new concepts and eager to learn
• Willingness to continuously question and improve existing processes
• Available immediately or by arrangement

Demonstrates fluency in German, English, and French while providing exceptional customer support and administrative assistance. Capable of optimizing processes and supporting team operations with strong attention to detail and effective communication skills.

Highest-signal resume keywords

• Fluent In German
• Fluent In English
• Fluent In French
• Proficient With MS Office
• Experience In Customer Support

ATS Optimization Keywords

Hard Skills

• Customer Support
• Administration
• Process Optimization
• Social Insurance Knowledge
• Quitt Business Support

Soft Skills

• Attention To Detail
• Communicative
• Stress-Resistant
• Motivated
• Independent Work

Certifications & Qualifications

• Commercial Education
• Business Administration Education

Industry Keywords

• Customer Service
• Administrative Tasks
• Interconnected Thinking
• Process Improvement