Operations and Customer Support

Jobtailor; Zürich; Vor Ort; CHF 60.000 - 80.000; Vollzeit

Zusammenfassung

Jobtailor in Zürich, Switzerland, seeks a versatile admin HR & accounting assistant to support payment processing, payroll, HR administration and customer service. You will collaborate with an external accounting firm, manage monthly closings, time-tracking, and employee lifecycle processes in a fast-paced environment.

Fluency in German and English is required; French is a plus. KV apprenticeship or equivalent qualification is expected, with experience in Abacus and customer support tools such

Qualifikationen

• Experience in HR, accounting (Abacus) and customer service.
• Strong organizational skills and ability to manage multiple tasks.
• Fluent in German and English; French is a plus.

Aufgaben

• Handle payment processing and ensure timely execution.
• Support month-end closings and general financial tasks.
• Process expenses with proper documentation.
• Collaborate with external accounting firm.
• Help organize and administer the employee lifecycle (onboarding, offboarding, contracts).
• Prepare monthly payroll runs for all employees.
• Maintain and monitor the time-tracking system.
• Handle vacation requests, sick leaves, and other HR admin tasks.
• Assist in implementing and ensuring HR policy compliance.
• Provide customer support via email, Intercom and phone.
• Identify automation opportunities for recurring inquiries.

Kenntnisse

Payment processing

Payroll preparation

Expense processing

Time-tracking maintenance

HR policy compliance

Customer support

Documentation management

Automation identification

Ausbildung

KV apprenticeship

Tools

Abacus

Intercom

Jobbeschreibung

• Responsibility for payment processing, including timely execution


• Support for month-end closings and general financial tasks


• Processing of expenses with correct documentation


• Collaboration with the external accounting firm


• Assistance in organizing and administering the employee lifecycle (onboarding, offboarding, contract changes, etc.)


• Preparation of monthly payroll runs for all employees


• Maintenance and monitoring of the time-tracking system


• Handling of vacation requests, sick leave notifications, and other administrative HR matters


• Support in implementing and ensuring compliance with internal HR policies and processes


• Customer support and advising via email, Intercom, and phone


• Identification of automation opportunities for recurring customer inquiries

Requirements

• German and English, both written and spoken; French is an advantage


• Completed commercial apprenticeship (KV) or a similar qualification


• Professional experience in administrative or support office roles, particularly in HR, accounting (Abacus), and customer service


• Strong organizational skills and the ability to manage multiple tasks simultaneously


• Excellent communication skills, both written and verbal


• Independent working style as well as the ability to work in a team


• Positive attitude, proactive approach, and willingness to take on new challenges


• Abacus knowledge is an advantage

Core Competencies

Demonstrates expertise in payment processing, payroll preparation, and HR administration while ensuring compliance with internal policies. Proficient in managing customer support inquiries and maintaining organizational efficiency through strong communication and multitasking abilities.

Highest-signal resume keywords

• Payment Processing


• Payroll Preparation


• HR Administration


• Customer Support


• Abacus Knowledge

ATS Optimization Keywords

Hard Skills

• Payment Processing


• Payroll Preparation


• Expense Processing


• Time-Tracking System Maintenance


• HR Policy Compliance


• Customer Support


• Documentation Management


• Automation Identification

Soft Skills

• Strong Organizational Skills


• Excellent Communication Skills


• Independent Working Style


• Team Collaboration


• Proactive Approach

Certifications & Qualifications

• Completed Commercial Apprenticeship (KV)

Industry Keywords

• HR Administration


• Accounting


• Customer Service


• Month-End Closing


• Employee Lifecycle Management

Tools & Technologies

• Abacus


• Intercom