APM MONACO - Store Manager - Zürich

Apm Monaco; Zürich; On-site; CHF 90,000 - 120,000; Full time

Job summary

APM Monaco in Zürich is seeking an experienced Store Manager to lead our luxury fashion jewellery shop. You will drive sales, manage staff, ensure exceptional customer service, and maintain brand standards in a fast-paced environment.

You will analyse sales data, set objectives for advisers, collaborate with marketing, and oversee operations, visual merchandising, and HR aspects to support performance and a flawless store presentation.

Qualifications

• Solid experience as a Store Manager in luxury/fashion retail.
• Experience in luxury/fashion retail and visual merchandising.
• Fluency in English.
• Ability to analyse sales reports and react quickly.
• Strong communication and organisational skills.
• Flexible working hours (evenings, weekends and public holidays).

Responsibilities

• Sales: Achieve turnover targets and define objectives for sales advisers.
• Customer service: ensure high-quality customer service and resolve complaints.
• Operations: maintain shop presentation, oversee inventory, POS procedures and staff schedules.
• Visual Merchandising: maintain guidelines, ensure correct assortment, communicate stock needs.
• Human Resources: participate in recruitment, training, and performance feedback.

Skills

Store management

Sales analysis

Team leadership

English fluency

Communication

Organisational skills

Flexibility

Job description

Influenced by Monaco and the South of France, APM Monaco is a contemporary and endearing fashion jewellery brand with a touch of Monegasque elegance.

Named after its founder Ariane Prette, APM Monaco was created in 1982. In 2012, the Prette family decided to focus on silver jewellery with a cutting-edge design, while continuing to perpetuate Ariane's legacy.

With over 400 points of sale already, APM Monaco is continuing to expand and has many plans to open new stores around the world.

APM MONACO is recruiting a Store Manager for our shop in Zürich!

Sales

• Achieving turnover targets
• Analyse sales reports and data to determine business needs and implement strategies
• Define individual objectives for sales advisers
• Motivate team members and ensure understanding of KPIs in order to improve individual and collective performance
• Collaborate with the marketing team

Customer service

• Ensure the quality of customer service
• Ensure that the team maintains communication with customers
• Resolve customer complaints and support decisions made by sales advisers

Operations

• Ensure the maintenance, presentation and organisation of the shop
• Ensure payment procedures are followed
• Monitor expenditure on blinds
• Set up staff schedules as required
• Manage the inventory and ensure that staff adhere to procedures and are trained in the use of the POS.
• Maintain good communication with members of the company and other blinds

Visual Merchandising

• Improving and maintaining merchandising guidelines
• Ensuring that the store is clean, organised and complies with management guidelines
• Work with the logistics and marketing teams to ensure that the store's assortment is correct
• Identify and communicate defective products as quickly as possible
• Communicate stock requirement

Human Resources

• Participate in the recruitment, training and development of staff
• Develop and monitor training programmes
• Evaluate the performance of each staff member and provide constant feedback to improve performance
• Helping to resolve HR problems
• Ensuring that professional image and standards are respected and reflect the brand image

Profile sought:

• You love APM Monaco!
• You have solid experience as a Store Manager
• You have experience in luxury/fashion retail and visual merchandising
• You are fluent in English
• You know how to analyse sales reports and react quickly
• You have strong communication and organisational skills
• You are flexible in terms of working hours (evenings, weekends and public holidays)