Advanced Technical Support Specialist with French

Pontica Solutions Ltd; Schweiz; Hybrid; CHF 90.000 - 110.000; Vollzeit

Benefits dieser Stelle

Health insurance

Digital Food Vouchers

Exclusive discounts & offers

Open-minded management team

Open training provided

Zusammenfassung

Pontica Solutions Ltd in Switzerland is seeking an experienced Advanced Technical Support Specialist with French to join our IT team. You will handle incidents, provide advanced user support for Microsoft Workplace technologies, and collaborate with Expert Desk on complex cases.

The role emphasizes remote troubleshooting, strong ticket documentation, and contributing to knowledge bases. You''ll work with ITSM tools, maintain service quality, and support continuous improvement while delivering

Qualifikationen

• 2–5 years of experience in IT Support, Service Desk, or End User Support.
• Experience with ITSM/ticketing tools (ServiceNow).
• Knowledge of Microsoft 365 and Windows 10/11 troubleshooting.
• Familiarity with Active Directory/Entra ID, Exchange Online, MFA, and basic networking.

Aufgaben

• Handle and resolve incidents and service requests within the agreed scope.
• Provide advanced user support for Microsoft Workplace technologies.
• Perform remote troubleshooting and root cause analysis.
• Ensure high-quality ticket documentation and categorization.
• Escalate and coordinate complex issues with Expert Desk and specialist teams when required.
• Support continuous improvement initiatives and knowledge transfer activities.
• Contribute to maintaining high service quality and customer satisfaction.

Kenntnisse

French (C1) language

English (B2) language

IT support

Customer service

Documentation

Tools

ServiceNow

Microsoft 365

Windows 10/11 troubleshooting

Active Directory/Entra ID

Exchange Online

MFA

Jobbeschreibung

# Advanced Technical Support Specialist with FrenchFull TimeHybridPosted July 7, 2026**\*\*All interviews will be conducted remotely (online or by phone).**Explore the retail world of a prominent retail company based in Switzerland, known for its extensive network of supermarkets and hypermarkets. They offer a wide range of products, including groceries, household items, and electronics, all while emphasizing quality, affordability, and sustainability. With a strong commitment to social responsibility, they support local communities and promote environmentally friendly practices.We are looking for an experienced Advanced Technical Support Specialist with French to join our team. In this role, you will play a key role in improving first contact resolution, supporting users independently, and collaborating closely with Expert Desk and specialist teams on more complex cases.What would you do in this role:– Handle and resolve incidents and service requests within the agreed scope – Provide advanced user support for Microsoft Workplace technologies – Perform remote troubleshooting and root cause analysis – Ensure high-quality ticket documentation and categorization – Escalate and coordinate complex issues with Expert Desk and specialist teams when required – Support continuous improvement initiatives and knowledge transfer activities – Contribute to maintaining high service quality and customer satisfactionWhat skills are needed:– Excellent written and verbal communication skills in French (C1) and English (B2) is a must. – 2–5 years of experience in IT Support, Service Desk, or End User Support – Experience with ITSM/ticketing tools (e.g., ServiceNow) – Knowledge of Microsoft 365 and Windows 10/11 troubleshooting – Experience with remote support and incident/request management – Familiarity with Active Directory/Entra ID, Exchange Online, MFA, and basic networking – Strong customer service, communication, and documentation skills – Experience working with knowledge bases and process documentationNice to Have Qualifications:– ITIL Foundation certification – Microsoft certifications – Experience working in enterprise environmentsWhat we offer:– An attractive remuneration. Referral bonuses. – Standard working hours, Monday-Friday. – Full training provided. – Additional health insurance and other social benefits. Exclusive discounts & offers. – Digital Food Vouchers. – Open-minded management team promoting innovation, and personal and professional development. – Permanent employment; full-time.