Advanced French-Speaking IT Support Specialist – Hybrid
Pontica Solutions Ltd
Erhalte eine Antwort von diesem Arbeitgeber — ein Lebenslauf und ein Anschreiben, die genau auf die Eigenschaften eingehen, die gesucht werden.
Benefits dieser Stelle
Zusammenfassung
Pontica Solutions Ltd in Switzerland is seeking an experienced Advanced Technical Support Specialist with French to join our IT team. You will handle incidents, provide advanced user support for Microsoft Workplace technologies, and collaborate with Expert Desk on complex cases.
The role emphasizes remote troubleshooting, strong ticket documentation, and contributing to knowledge bases. You''ll work with ITSM tools, maintain service quality, and support continuous improvement while delivering
Qualifikationen
- 2–5 years of experience in IT Support, Service Desk, or End User Support.
- Experience with ITSM/ticketing tools (ServiceNow).
- Knowledge of Microsoft 365 and Windows 10/11 troubleshooting.
- Familiarity with Active Directory/Entra ID, Exchange Online, MFA, and basic networking.
Aufgaben
- Handle and resolve incidents and service requests within the agreed scope.
- Provide advanced user support for Microsoft Workplace technologies.
- Perform remote troubleshooting and root cause analysis.
- Ensure high-quality ticket documentation and categorization.
- Escalate and coordinate complex issues with Expert Desk and specialist teams when required.
- Support continuous improvement initiatives and knowledge transfer activities.
- Contribute to maintaining high service quality and customer satisfaction.
Kenntnisse
Tools
Jobbeschreibung
Pontica Solutions Ltd in Switzerland is seeking an experienced Advanced Technical Support Specialist with French to join our IT team. You will handle incidents, provide advanced user support for Microsoft Workplace technologies, and collaborate with Expert Desk on complex cases.
The role emphasizes remote troubleshooting, strong ticket documentation, and contributing to knowledge bases. You''ll work with ITSM tools, maintain service quality, and support continuous improvement while delivering
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
