Acquiring CS Manager – Switzerland | Lead & Elevate

Nexi Switzerland; Wallisellen, Hinteregg; Vor Ort; CHF 120.000 - 160.000; Vollzeit

Zusammenfassung

Nexi in Switzerland is seeking a Customer Service Manager (Acquiring) to lead the 1st & 2nd Level Acquiring Customer Support team, ensuring high service quality in a regulated environment. You will coach staff, manage escalations, and drive improvements across processes and tools.

You will collaborate with Sales, Risk, and Operations across Europe, balancing customer satisfaction with compliance and operational stability. This role offers growth within a global PayTech environment.

Qualifikationen

• Proven leadership experience in customer support or operations.
• Experience in acquiring/payments or regulated financial services.
• Fluency in German and/or French; English mandatory.

Aufgaben

• Lead and develop 1st & 2nd Level Acquiring CS Agents.
• Coach, give feedback, manage performance on complex cases.
• Oversee onboarding, training, and continuous skill development.
• Model calm, empathetic, solution‑driven communication.

Kenntnisse

People leadership

Customer service

Acquiring payments

Regulated environment

Stakeholder management

Ausbildung

Commercial or business education

Tools

CRM systems

Jobbeschreibung

Nexi in Switzerland is seeking a Customer Service Manager (Acquiring) to lead the 1st & 2nd Level Acquiring Customer Support team, ensuring high service quality in a regulated environment. You will coach staff, manage escalations, and drive improvements across processes and tools.

You will collaborate with Sales, Risk, and Operations across Europe, balancing customer satisfaction with compliance and operational stability. This role offers growth within a global PayTech environment.