Spanish jobs in United States
Level One Support Specialist
Wetech Alliance
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Cogeco Connexion
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Volunteer Centre of Calgary
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Scotiabank
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Vegpro International Inc.
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Concentrix
Level One Support Specialist
Job summary
A technology support company is seeking a Level One Support Specialist to be the first line of communication for clients. Responsibilities include answering support tickets, assisting customers over the phone, and escalating complex issues. The ideal candidate should have strong communication skills, experience with POS or SaaS support, and the ability to manage multiple tickets. This role offers a supportive team environment, growth opportunities, and remote work flexibility.
Benefits
Qualifications
- Strong communication skills in English.
- Friendly and professional in customer service.
- Reliable internet connection for remote work.
Responsibilities
- Respond to support tickets and assist customers.
- Make outbound calls for support or clarification.
- Document support interactions and contribute to knowledge base.
Skills
Tools
We’re looking for a Level One Support Specialist who will be the first line of communication for our valued clients. You’ll be responsible for responding to support tickets, assisting customers over the phone, and escalating more complex issues to our senior support team. If you're tech-savvy, customer-focused, and a great communicator—we want to hear from you.
- Answer incoming support tickets and provide helpful, friendly, and accurate responses
- Make outbound calls to customers who need support or clarification
- Escalate tickets that require higher-level technical support or developer intervention
- Follow up with customers to ensure resolution and satisfaction
- Document support interactions and contribute to our internal knowledge base
- Work closely with onboarding, development, and QA teams to help solve customer problems
- Strong written and verbal communication skills in English
- Friendly, patient, and professional customer service approach
- Quick learner with solid troubleshooting ability
- Experience with POS systems or SaaS support is a plus
- Ability to stay organized, follow processes, and manage multiple tickets at once
- Reliable internet connection and comfort working remotely
- Experience in the pawn industry
- Familiarity with ticketing systems like HelpScout, Zendesk, or Freshdesk
- Bilingual (English/Spanish or English/French)
- Supportive and tight-knit team
- Opportunity for growth into advanced roles
- Flexibility and autonomy
- A chance to make a real impact helping small businesses thrive
📩 Email your PDF resume to pawnmatecareers@gmail.com. Subject line: Level One Support Application – [Your Name]
ATTENTION: RESUME MUST BE IN PDF FORMAT TO BE CONSIDERED.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.