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2025-090 Casual Clinical Shift Leader

Job Summary:

The Integrated Care Hub (ICH) Clinical Shift Leader works as a member of an interprofessional and integrated service team. This position provides services to individuals 18 years of age and older who use substances and/or have a serious mental illness and access services at the Integrated Care Hub.

The ICH Clinical Shift Leader is a key coordinator of the daily and overnight program activities and provides services that support clinical management in addition to overall services on site at the ICH. Working closely with the ICH Team Lead and other internal AMHS-KFLA clinical staff, this position participates in assessment, intervention, supportive counseling, and connecting individuals to other appropriate services in the community. The ICH Shift Leader also works in close partnership with other care providers including Street Health, Trellis HIV/Community Care and Home Base Housing as well as acute care hospitals and other internal AMHS-KFLA clinical teams.

Utilizing personal experiences with mental health and addictions they apply harm reduction practices and promote a harm reduction culture in their work. All services are provided in accordance with the mission, vision, values, and established policies and protocols of the Agency.

Minimum Qualifications:

• Relevant post-secondary education including a college diploma in a health care or social service discipline
• One-year relevant experience providing services to individuals who use substances, live with a serious mental illness and/or are homeless
• Lived experience with addiction and/or serious mental health illness, preferred
• Experience of having responded to an overdose, preferred
• Certification in First Aid and CPR an asset
• Applied Suicide Intervention Skills Training (ASIST) and Non-Violent Crisis Intervention (NVCI) an asset
• Experience working within a case management model, an asset
• French Language proficiency, written and verbal, an asset

Knowledge, Skills and Abilities:

• Knowledge of and ability to apply discipline specific principles and practices to individuals who use substances and/or live with a serious mental illness, within a harm reduction and client-centered approach
• Demonstrated in-depth knowledge of mental health symptoms, issues, psychotropic medications, and associated side effects
• Knowledge of and the ability to incorporate best-practices community support for individuals living with addictions and serious mental illness
• Demonstrated assessment and crisis intervention skills with broad knowledge of emergency mental health and crisis stabilization
• Demonstrated clinical reasoning and decision-making skills
• Ability to effectively utilize community resources and supports to meet the needs of individuals
• Ability to work under pressure within a fast-paced environment
• Working knowledge of the Health Care Consent Act, Mental Health Act, Personal Health Information Protection Act, and other relevant legislation
• Excellent communication and interpersonal skills in order to effectively engage community services and individuals, increasing awareness of services
• Well-developed problem-solving, prioritization and conflict resolution skills
• Ability to work autonomously as well as collaboratively in a multidisciplinary team environment
• Basic proficiency in computer skills; MS Office preferred
• Ability to work flexible hours, including weekends
• Must possess a valid Ontario Driver’s License and have regular access to a reliable vehicle and provide proof of $2,000,000 vehicle insurance. Incumbent may be required to transport clients.
• Required to provide a satisfactory criminal reference check (CRC) with Vulnerable Sector Screening prior to hire.

AMHS-KFLA strives to be a diverse and inclusive workplace. We encourage applications from all candidates who would contribute to the diversity of our community and enhance our ability to provide quality services to our clients.

We are committed to accessible employment practices. If you require an accommodation to fully participate in the recruitment and selection process, please inform Human Resources to discuss your individual accessibility needs.