Personal Lines Service Leader & Team Coach

McFarlan Rowlands Insurance Brokers Inc.; Southwestern Ontario; Hybrid; CAD 80,000 - 95,000; Full time

Job summary

A leading insurance firm in Southwestern Ontario is seeking a Personal Lines Service Manager to lead and enhance team operations. This role requires at least 5 years of management experience and strong knowledge of Personal Lines insurance. Responsibilities include providing direction to staff, monitoring morale, and coordinating with internal departments on client concerns. The company offers competitive compensation, a comprehensive benefits package, and opportunities for professional growth.

Benefits

3 weeks minimum paid vacation

Comprehensive benefits program

Fitness allowances

Birthday off

Paid community outreach days

RRSP matching

Flexible hybrid work program

Qualifications

• Minimum 5 years of management/leadership experience in Personal Lines.
• Ability to travel to branch locations is required.
• Strong passion for people‑leadership and helping others.

Responsibilities

• Provide daily direction and coaching to staff for high-quality service.
• Monitor team morale and workload through check-ins.
• Deliver clear communication on insurer changes to PL Leadership team.
• Act as the escalation point for complex client concerns.

Skills

Management/leadership experience in Personal Lines

Knowledge of Epic and major Personal Lines insurers

People-leadership

Education

Post-secondary education in business or related field

CAIB or CIP designation

Tools

Quandri

Pathway

QuickFacts

Job description

A leading insurance firm in Southwestern Ontario is seeking a Personal Lines Service Manager to lead and enhance team operations. This role requires at least 5 years of management experience and strong knowledge of Personal Lines insurance. Responsibilities include providing direction to staff, monitoring morale, and coordinating with internal departments on client concerns. The company offers competitive compensation, a comprehensive benefits package, and opportunities for professional growth.